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How Can You Fix Removable-Array Laser Handpiece Errors?

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A cosmetic laser handpiece recognition error usually originates at the removable array’s connector interface: contamination, bent or recessed pins, damaged plating, cable strain, incomplete locking, or a failed identification circuit. Clinics should first isolate power, inspect and clean the contacts according to the manufacturer’s instructions, then verify pin continuity and handpiece compatibility. Repeated errors require qualified service—not repeated forced reconnection.

What Does a Removable-Array Handpiece Connection Do?

A removable-array handpiece connection transfers power, control signals, safety-interlock status, and identification data between the handpiece and the main aesthetic platform. The machine uses this exchange to confirm that the attached accessory is compatible and safe to operate before enabling emission or treatment functions.

Unlike a simple plug, a multi-pin medical-device connector may contain separate circuits for:

  • Handpiece identification or memory data.

  • Temperature, cooling, or contact sensors.

  • Trigger and safety-interlock signals.

  • Power delivery to lamps, motors, shutters, or cooling components.

  • Communication between the handpiece and the system controller.

  • Grounding, shielding, or fault-detection functions.

A recognition error therefore does not necessarily mean the handpiece itself has failed. The problem may exist in the console socket, detachable cable, array housing, locking mechanism, power supply, firmware, or a single signal pin.

This distinction matters commercially. Replacing a high-value handpiece before testing the interface can create unnecessary capital expenditure. Conversely, continuing to operate with an intermittent connection can increase downtime and may expose the clinic to inconsistent system behavior, repeated fault codes, or a failed safety interlock.

The exact pin-out should never be inferred from connector appearance. Similar circular or rectangular connectors can use different pin assignments, voltage levels, communication protocols, and interlock logic. Use the device-specific service documentation, approved wiring diagram, and manufacturer-recommended replacement parts.

For a clinic evaluating a new or certified pre-owned platform, ALLWILL can help match the correct handpiece configuration, confirm accessory compatibility, and request the relevant condition and service documentation before purchase.

Why Do Cosmetic Laser Handpieces Lose Recognition?

Cosmetic laser handpieces most often lose recognition because contamination, mechanical wear, misalignment, cable strain, or electronics faults interrupt one or more required circuits. Gold plating reduces contact corrosion but does not eliminate residue, abrasion, recessed contacts, connector distortion, or failures in the handpiece’s identification electronics.

Common causes include:

  • Treatment residue: Gel, disinfectant residue, skin oils, dust, and lint can form a thin insulating film over contacts.

  • Misalignment: Inserting the handpiece at an angle can bend guide pins, deform sockets, or damage the mating surfaces.

  • Rotational stress: Turning the handpiece body instead of the coupling ring can scrape plating and transfer torque into the cable or array.

  • Repeated mating cycles: Frequent handpiece changes gradually wear contact springs, locking threads, seals, and strain reliefs.

  • Cable fatigue: Bending near the backshell can fracture conductors or create an intermittent shield or ground connection.

  • Recessed or spread contacts: A pin that sits lower than its neighbors may fail to mate even when the connector appears fully engaged.

  • Moisture ingress: Fluid trapped inside the connector can create leakage paths, corrosion, or unstable signal readings.

  • Thermal damage: Overheating, poor cooling, or a loose high-current contact can discolor housings and degrade terminals.

  • Incorrect accessories: An apparently similar handpiece may not contain the expected memory device, resistor coding, firmware, or pin configuration.

  • Console-side faults: The platform socket, interface board, power rail, or software may be the actual source of the error.

A useful diagnostic clue is repeatability. If the same handpiece fails on multiple compatible consoles, suspect the handpiece, cable, or array. If multiple known-good handpieces fail on one console port, suspect the console-side interface. If the fault appears only when the cable is moved, stop using the accessory until a service technician checks for conductor or shield damage.

Do not treat an error message as a permission to bypass the interlock. A bypass may conceal an unsafe condition and can affect the system’s regulatory status, service warranty, and manufacturer support.

How Should Gold-Plated Contacts Be Cleaned?

Gold-plated connector contacts should be cleaned only after the equipment is placed in the manufacturer-approved safe state, disconnected as required, and allowed to cool. Use a lint-free applicator and the specified cleaning agent sparingly; never scrape contacts, flood the connector, sand the plating, or reconnect while moisture remains.

A cautious inspection and cleaning sequence is:

  1. Place the platform in standby or shut it down according to the instructions for use. Disconnect mains power if the service procedure requires it.

  2. Remove the handpiece without twisting or pulling the cable. Support the connector body rather than the cord.

  3. Inspect the plug and socket under bright, magnified light. Look for bent pins, pushed-back contacts, discoloration, cracked plastic, damaged seals, foreign material, and evidence of arcing.

  4. Compare the position and height of the pins with a known-good connector or approved service illustration.

  5. Use only the cleaning chemistry approved for that specific device. Some manufacturers permit high-purity isopropyl alcohol on compatible electrical contacts; others restrict alcohol because it can affect plastics, seals, coatings, or adhesives.

  6. Apply a small amount to a clean, lint-free swab. Do not pour or spray solvent into the connector.

  7. Wipe gently in one direction or with minimal controlled motion. Avoid aggressive rubbing that can remove plating or dislodge spring contacts.

  8. Allow the connector to dry completely. If approved, use clean, dry, oil-free air at low pressure; do not drive debris deeper into the socket.

  9. Reinspect the interface and install the protective cap when the handpiece is not connected.

  10. Reconnect by aligning the guide features first, then engage the locking mechanism without force.

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Cleaning the connector does not replace optical or external handpiece cleaning. Windows, tips, cooling surfaces, and patient-contact components follow separate instructions. A disinfectant suitable for the handpiece exterior may be unsuitable for gold contacts, optical coatings, elastomers, or internal electronics.

Abrasive tools are particularly risky. Files, blades, metal picks, sandpaper, abrasive erasers, and improvised probes can remove the plating that protects the underlying contact material. Once the base metal is exposed, repeated cleaning may accelerate wear rather than restore reliability.

If a contact is visibly oxidized, pitted, blackened, loose, or recessed, cleaning is unlikely to be a durable repair. Photograph the condition, record the handpiece serial number, and escalate to an authorized or appropriately qualified biomedical technician.

A mid-article service decision is straightforward: request a quote from ALLWILL for a compatible replacement handpiece, CPO unit, connector repair assessment, or inspection-supported platform package when cleaning does not resolve the error.

Which BME Maintenance Checks Prevent Repeat Errors?

The most effective preventive program combines visual inspection, careful connector handling, electrical verification, cooling checks, and documented functional testing. Biomedical engineering staff should perform measurements and disassembly only with the correct service documentation, calibrated instruments, and authorization for the device.

BME Technical Maintenance Checklist

Use this single checklist as a maintenance record, adapting each item to the platform manufacturer’s service schedule.

  • Confirm the exact console, handpiece, array, software version, and serial numbers.

  • Review the error history and identify whether the fault follows the handpiece or stays with the console port.

  • Verify that the handpiece is approved for the specific platform and treatment configuration.

  • Inspect connector keys, guide pins, locking threads, strain reliefs, seals, and protective caps.

  • Check for bent, recessed, loose, discolored, contaminated, or pitted contacts.

  • Inspect the console-side socket with magnification; do not probe spring contacts with metal tools.

  • Clean only with the agent and applicator authorized in the device documentation.

  • Confirm complete drying before reconnection.

  • Check cable continuity, shielding, insulation, and strain-relief integrity using the approved service procedure.

  • Verify relevant pin-to-pin resistance, supply voltage, ground integrity, and interlock continuity within manufacturer limits.

  • Check that identification or memory data is detected consistently across permitted operating states.

  • Inspect cooling lines, fans, filters, fluid levels, and temperature feedback where applicable.

  • Examine handpiece optics, windows, crystals, fibers, shutters, and treatment tips for contamination or damage.

  • Test the connector while stationary and during an authorized controlled flex test; stop if the fault changes.

  • Confirm that all safety interlocks, emergency-stop functions, covers, alarms, and emission indicators operate correctly.

  • Perform the manufacturer-approved output, calibration, or energy verification after service.

  • Record parts replaced, measurements, software status, technician identity, and final acceptance results.

  • Attach the service report to the asset record and define the next inspection date.

The checklist is not a substitute for a service manual. Pin numbers, test points, acceptable tolerances, and test sequences vary substantially. A continuity test alone may miss a data-line fault, a high-resistance power contact, an intermittent shield, or a problem that appears only under thermal or mechanical load.

The technician should also distinguish between a connector repair and a system calibration. Replacing a terminal may restore communication, but it does not prove that optical output, cooling performance, pulse duration, or treatment energy are within specification. Those functions require the applicable verification procedure and instruments.

What Operational Impact Does Reliable Recognition Have?

Reliable handpiece recognition protects treatment availability, scheduling capacity, staff productivity, and asset value. The financial effect is usually indirect: fewer cancelled appointments, less emergency shipping, lower risk of avoidable component damage, and better evidence when negotiating warranty or service coverage.

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For a high-throughput clinic, a recurring recognition fault can create several cost layers:

  • Lost appointment capacity while the platform is unavailable.

  • Rescheduling labor and patient-service disruption.

  • Rush freight for a replacement handpiece or interface assembly.

  • Diagnostic labor when the wrong component is replaced first.

  • Potential damage from repeated forced mating or operation with unstable contacts.

  • Delayed launch of a new treatment service.

  • Lower resale or trade-in confidence if service records are incomplete.

A simple internal estimate can use:

Operational exposure=blocked treatment hours×contribution value per hour+repair and logistics costs\text{Operational exposure} = \text{blocked treatment hours} \times \text{contribution value per hour} + \text{repair and logistics costs}

The result is not a guaranteed loss or ROI figure. It is a planning estimate that should reflect local pricing, utilization, provider capacity, consumables, appointment mix, and the likelihood that the device would otherwise have been used.

Preventive maintenance may be economically sensible even when the connector appears functional. A low-cost inspection can identify wear before it causes a no-start condition, but the clinic should compare that expense with the manufacturer’s service requirements and the asset’s remaining useful life.

When buying CPO equipment, request more than a power-on demonstration. Ask whether each included handpiece was individually tested, whether the connector and cable were inspected, whether output verification was performed, and whether the warranty covers the handpiece, console interface, or both.

How Can Buyers Distinguish a Minor Fault From Major Repair?

A minor fault is more plausible when the connector is visibly contaminated, the locking mechanism is incomplete, the accessory is incorrectly selected, or the error clears after approved cleaning and a controlled reconnection. Major repair becomes more likely when pins are damaged, faults are intermittent, multiple accessories fail, or identification and power tests fall outside specification.

The following observations help direct the service path:

Likely interface contamination or seating issue: the error began after cleaning, transport, or a long period without use; contacts show residue; the handpiece works consistently after approved cleaning and drying.

Likely mechanical damage: the coupling ring feels abnormal, guide pins are bent, the socket is loose, or the cable jacket is damaged. Do not continue mating the connector to “see if it improves.”

Likely handpiece electronics fault: the same accessory fails on more than one compatible console, the error follows the handpiece, or the identification memory is not detected even with clean contacts.

Likely console-side fault: multiple known-good accessories fail on one port, the platform reports communication errors across different handpieces, or the console socket shows heat damage.

Likely cooling or sensor fault: recognition succeeds, but the system immediately reports temperature, flow, shutter, or interlock errors. This may require a broader handpiece and console diagnostic rather than contact cleaning.

For a CPO purchase, insist that the seller state the refurbishment scope in writing. “Tested” can mean a brief power-on check; “certified pre-owned” should be supported by a defined inspection process, condition grade, documented functional testing, warranty terms, and any exclusions.

ALLWILL’s sourcing process can be used to request a condition report, serial-number verification, available service history, warranty coverage, and a matching assessment for the intended clinic workflow. The goal is to compare the risk-adjusted asset—not just the advertised device price.

ALLWILL Expert View
A handpiece recognition fault is often treated as a nuisance because the console may return to normal after several reconnect attempts. From an asset-protection perspective, that behavior is precisely why the issue deserves documentation. Intermittent faults can indicate marginal contact force, cable fatigue, a damaged locking interface, or a data circuit that fails only under vibration or temperature change. A clinic should record the error code, accessory serial number, connector photographs, cleaning action, and whether the problem follows the handpiece or remains with the console. During procurement, ask for the same evidence from the seller. For a CPO system, a short demonstration is useful but not sufficient; request handpiece-specific testing, output verification where applicable, and a written warranty that identifies covered parts. This approach avoids both premature replacement and false reassurance. The best buying decision is the one that makes future troubleshooting traceable, serviceable, and commercially manageable.

What Compliance and Asset Records Should Be Preserved?

Clinics should preserve the device identification, intended-use documentation, regional regulatory evidence, service history, maintenance records, training records, and written warranty terms. Cleaning or connector work must not disable safety systems or move the device outside the manufacturer’s approved configuration.

Regulatory status depends on the exact model, indication, market, and configuration. In the United States, medical lasers are regulated as medical devices and laser products, but the applicable clearance, classification, labeling, and performance requirements must be verified for the specific device. A general statement that a platform is “FDA approved” is not an adequate substitute for model-specific documentation.

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For imported, used, or CPO equipment, verify:

  • Manufacturer, model, serial number, and production or software information.

  • Applicable FDA clearance, registration, listing, or other market-specific status.

  • CE marking and European documentation where relevant, without assuming it satisfies another jurisdiction’s requirements.

  • Original labeling, instructions for use, warnings, and service documentation.

  • Ownership history, maintenance records, repair history, and recall status.

  • Included handpieces, accessories, keys, footswitches, cables, and consumables.

  • Warranty start date, covered components, response time, exclusions, and shipping responsibility.

  • Evidence that replacement parts are compatible and properly documented.

Laser safety programs should also address controlled access, eyewear, signage, interlocks, training, and service procedures. OSHA guidance emphasizes that servicing should not leave safety interlocks inoperative. A connector repair that restores communication but compromises an interlock is not an acceptable repair.

Keep before-and-after photographs and technician reports in the asset file. These records can support internal quality management, insurance questions, future resale, trade-in evaluation, and a dispute about whether a problem existed before delivery.

Which Procurement Risks Should Clinics Avoid?

Clinics should avoid buying on console appearance, vague “refurbished” language, or an attractive price without verifying handpiece compatibility and serviceability. The largest procurement risks are incomplete testing, unsupported software, missing accessories, unclear warranty exclusions, counterfeit or altered serial labels, and no practical path to qualified repair.

Before committing capital, ask the supplier:

  • Is the exact handpiece included, optional, or pictured only for illustration?

  • Was the removable array tested on the quoted console?

  • Were the connector pins, socket, cable, and locking mechanism inspected?

  • Were output, cooling, interlock, and identification functions verified?

  • What does the CPO refurbishment include, and what remains cosmetically worn?

  • Is the platform eligible for service and parts support in the buyer’s country?

  • Which components are covered by warranty, and who pays for freight?

  • Can the supplier provide a written condition report and serial-number photographs?

  • Are software, keys, passwords, user manuals, and training included?

  • What is the estimated lead time for a replacement handpiece or critical connector?

Do not assume that an aftermarket handpiece is interchangeable because it fits physically. A mismatch can damage contacts, generate repeated faults, or create a configuration that the manufacturer did not validate.

A quote should separate the equipment price from shipping, import charges, installation, training, calibration, warranty upgrades, consumables, and expected service. ALLWILL can support a broader sourcing conversation covering new and CPO availability, parts, expert matching, warranty options, trade-in considerations, and global logistics.

Request a quote from ALLWILL for current availability, a handpiece compatibility review, and a written inspection or CPO condition summary before selecting a repair-or-replace path.

Frequently Asked Questions

What causes a cosmetic laser handpiece recognition error?
Common causes include contaminated or damaged contacts, incomplete locking, bent or recessed pins, cable fatigue, incompatible accessories, failed identification electronics, console-side socket damage, or software and interface-board faults. The correct diagnosis depends on whether the error follows the handpiece or remains with the console.

Can gold-plated contacts be cleaned with isopropyl alcohol?
Only when the device manufacturer permits it. Some connectors tolerate high-purity isopropyl alcohol applied sparingly to a lint-free swab, while certain plastics, seals, coatings, and optical assemblies may be damaged. Never immerse or spray the connector, and allow it to dry completely before reconnection.

Should a clinic replace the handpiece or repair the connector?
Repair may be appropriate for contamination, a replaceable terminal, or a damaged cable, but only after qualified testing. Replacement is more likely when the array electronics, optics, housing, or proprietary identification module has failed. Ask for a written diagnosis and warranty terms before approving either option.

What should be included with a CPO aesthetic laser purchase?
Request the exact model and serial numbers, handpiece list, inspection scope, functional and output-testing records where applicable, service history, regulatory documentation, software status, warranty terms, and shipping responsibilities. “Power-on tested” alone does not establish connector integrity, calibration, or long-term handpiece reliability.

How can a buyer request pricing for a compatible replacement?
Provide the console model, handpiece part number, serial number, error code, market or destination country, and whether new or CPO equipment is acceptable. Request current availability, inspection evidence, lead time, warranty coverage, and total landed cost from ALLWILL.

References

  1. Medical Lasers

  2. Laser Products and Instruments

  3. Compliance Guide for Laser Products (FDA 86-8260)

  4. OSHA Technical Manual — Section III: Chapter 6, Laser Hazards

  5. IEC 60601-1 — Medical Electrical Equipment

  6. Circular Plastic Connectors

  7. Connector Care and Cleaning

  8. Energy-Based Medical Devices in Plastic Surgery

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(d) Exclusions. MRP reserves the right, without liability, to void all warranties and remedies, including any obligation to service, repair, replace or otherwise remedy defects, errors or failures of the Equipment due to the occurrence of any of these events, and MRP shall be in no way responsible for: (i) handling, maintenance or use in a manner that is inconsistent with and/or contrary to the original manufacturer’s or MRP’s recommended procedures and/or instructions, including, without limitation, use of or with an unauthorized third-party good or part; (ii) any failure or damage resulting from negligence, alteration, modification or relocation of the Equipment by Buyer, its employees, agents or representatives; (iii) attempted or actual unauthorized dismantling, disassembling, service, repair, addition or change of the Equipment, including, without limitation, changing the serial number or shot count; (iv) abnormal wear and tear, including, without limitation, use under abnormal conditions (e.g., unclean, dusty, or exposure to extreme electromagnetic radiation, temperature or humidity); or (v) damage or failure of the Equipment due to a Force Majeure Event or a problem in the premises of the Equipment. In any of the above situations, or for any Equipment that has no warranty, MRP has sole discretion to service the Equipment, at Buyer’s expense, at MRP’s then-in-effect rates for service, labor, travel, shipping and materials.

(e) Notice and Inspection. The limited warranties contained in this Section 8 are made on condition that immediate written notice of any noncompliance with the Equipment’s and/or the Service’s warranty be given to MRP, and provided that MRP’s inspection reveals that Buyer’s claim is valid under the terms of such warranty.

        9.  DISCLAIMERS; NO OTHER WARRANTY. EXCEPT TO THE EXTENT AS PROVIDED IN SECTION 8(c)(i)(D), BUYER ACKNOWLEDGES THAT MRP IS NOT BOUND BY ANY WARRANTY THAT MAY BE SET FORTH IN A MANUFACTURER’S WRITTEN MATERIALS THAT WOULD HAVE APPLIED HAD BUYER PURCHASED THE EQUIPMENT DIRECTLY FROM THE MANUFACTURER IN ITS UNUSED STATE. BUYER ACKNOWLEDGES THAT BUYER HAS NOT RELIED UPON ANY WARRANTY OTHER THAN AS SET FORTH IN THIS AGREEMENT. IN ADDITION, BUYER ALSO HEREBY ACKNOWLEDGES AND AGREES THAT ANY ORAL OR WRITTEN STATEMENTS CONCERNING USE AND REGULATION OF MEDICAL DEVICES SOLD BY MRP ARE AND SHALL BE CONSTRUED AS FOR INFORMATIONAL PURPOSES ONLY AND WITHOUT WARRANTY OR ASSURANCE BY MRP AS TO THEIR ACCURACY OR VALIDITY. MRP ALSO HEREBY DISCLAIMS ANY AND ALL WARRANTIES REGARDING OTHER MEDICAL CARE OR HELP, INCLUDING THE SELECTION OF AESTHETIC AND MEDICAL PROCEDURES AND PRODUCTS FOR, OR CARE OF, PATIENTS. THE LIMITED WARRANTIES OF THIS AGREEMENT, IF APPLICABLE TO ANY EQUIPMENT OR SERVICE FURNISHED UNDER THIS AGREEMENT, CONSTITUTE THE ONLY WARRANTIES MADE WITH RESPECT TO THE EQUIPMENT AND/OR SERVICE AND ANY DEFECT, DEFICIENCY OR NONCONFORMITY. TO THE EXTENT PERMITTED BY LAW, SUCH WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY, TITLE, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

        10.  LIMITATION OF LIABILITY. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, UNDER NO CIRCUMSTANCES SHALL MRP BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR SPECIAL DAMAGES, ARISING FROM, RELATED TO OR CAUSED, DIRECTLY OR INDIRECTLY, WHETHER FORESEEABLE OR NOT, BY THE EQUIPMENT AND/OR THE SERVICES, THE USE OR INABILITY TO USE THE EQUIPMENT, THE RESULTS GENERATED FROM THE EQUIPMENT AND/OR THE SERVICES, THIS AGREEMENT, ANY OTHER ACT OR OMISSION OF MRP, OR BASED UPON ANY OTHER LEGAL THEORY. IN NO EVENT SHALL MRP BE LIABLE FOR ANY LOSSES OF REVENUE, USE, BUSINESS OPPORTUNITY, PROFIT, SAVINGS OR ANY OTHER DAMAGES DUE TO ANY CAUSE WHATSOEVER, EVEN IF MRP OR ITS AGENTS HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE FOREGOING IS A SEPARATE, ESSENTIAL TERM OF THIS AGREEMENT, AND SHALL BE EFFECTIVE UPON THE FAILURE OF ANY REMEDY, EXCLUSIVE OR NOT. IN NO EVENT WILL MRP’S TOTAL LIABILITY UNDER THIS AGREEMENT EXCEED THE PURCHASE PRICE ACTUALLY PAID TO MRP BY BUYER FOR THE EQUIPMENT AND/OR THE SERVICES GIVING RISE TO THE CLAIM FOR WHICH DAMAGES ARE BEING SOUGHT. NO SUIT OR ACTION MAY BE BROUGHT BY BUYER, ITS SHAREHOLDERS, DIRECTORS, MANAGERS, EMPLOYEES OR AGENTS FOR ANY BREACH OF THIS AGREEMENT MORE THAN ONE (1) YEAR AFTER THE ACCRUAL OF SUCH CAUSE OF ACTION. IT IS AGREED THAT MRP’S LIABILITY IS SO LIMITED. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, BUYER ASSUMES ALL RISK AND LIABILITY FOR THE RESULTS OBTAINED BY THE USE OF ANY EQUIPMENT IN THE PRACTICE OF ANY PROCESS, WHETHER IN TERMS OF OPERATING COSTS, GENERAL EFFECTIVENESS, SUCCESS OR FAILURE, AND REGARDLESS OF ANY ORAL OR WRITTEN STATEMENTS MADE BY MRP, BY WAY OF TECHNICAL ADVICE OR OTHERWISE, RELATED TO THE USE OF THE EQUIPMENT.

        11.  BUYER’S REPRESENTATIONS AND WARRANTIES. Buyer represents and warrants to MRP that: (a) Buyer is duly organized, validly existing, and in good standing in the jurisdiction of Buyer’s formation; (b) Buyer is duly qualified to do business and is in good standing in every jurisdiction in which such qualification is required; (c) Buyer has the full right, power, and authority to enter into this Agreement and to perform Buyer’s obligations under this Agreement; (d) the execution of this Agreement by the person whose signature is set forth at the end hereof has been duly authorized by all necessary corporate action of Buyer; (e) when executed and delivered by each of MRP and Buyer, this Agreement will constitute the legal, valid and binding obligation of Buyer, enforceable against Buyer in accordance with its terms; (f) Buyer is in compliance with all applicable laws relating to this Agreement, the Equipment and the operation of Buyer’s business; (g) Buyer is not insolvent and is paying all of its debts as they become due; and (h) all financial information that Buyer has provided to MRP is true and accurate and fairly represents Buyer’s financial condition.

        12. PROPRIETARY RIGHTS.

(a) Ownership. No sale shall be construed as granting to Buyer any license or other right in, or to, any of MRP’s (i) patents; (ii) trademarks; (iii) internet domain names, whether or not trademarks, registered by any authorized private registrar or governmental authority, web addresses, web pages, websites and URLs; (iv) works of authorship, expressions, designs and design registrations, whether or not copyrightable, including copyrights and copyrightable works, software and firmware, technical data, data files, and databases and other specifications and documentation; (v) trade secrets; (vi) environmental or other testing applicable to the Equipment and/or the Services; and (vii) industrial and other intellectual property rights, and all rights, interests, and protections that are associated with, equivalent or similar to, or required for the exercise of, any of the foregoing, however arising, in each case whether registered or unregistered and including all registrations and applications for, and renewals or extensions of, such rights or forms of protection pursuant to the laws of any jurisdiction throughout in any part of the world (collectively, the “Intellectual Property Rights”).

(b) Prohibited Acts. Buyer shall not (i) take any action that might interfere with any of MRP’s rights in or to Intellectual Property Rights, including MRP’s ownership or exercise thereof; (ii) challenge any right, title, or interest of MRP in or to the Intellectual Property Rights; (iii) make any claim or take any action adverse to MRP’s ownership of the Intellectual Property Rights; (iv) register or apply for registrations, anywhere in the world, for MRP’s trademarks or any other trademark that is similar to MRP’s trademarks or that incorporates MRP’s trademarks in whole or in confusingly similar part; (v) use any mark, anywhere that is confusingly

similar to MRP’s trademarks in whole or in confusingly similar part; (vi) engage in any action that tends to disparage, dilute the value of or reflect negatively on the Equipment and/or the Services or any of MRP’s trademarks; (vii) misappropriate any of MRP’s trademarks for use as a domain name without prior written consent from MRP; or (viii) alter, obscure or remove any of MRP’s trademarks, or trademark or copyright notices or any other proprietary rights notices placed on the

Equipment, marketing materials or other materials that MRP may provide.

        13.  CONFIDENTIAL INFORMATION. Without the prior written consent of MRP,Buyer, directly or indirectly, shall not disclose (and will direct its directors, shareholders, employees and agents not to disclose) any Confidential Information. The term “Confidential Information” means any information of or relating to MRP or the Equipment and/or the Services not generally known to the public (other than as a result of disclosure in violation of this Agreement) in spoken, printed, electronic or any other form or medium, including, but not limited to, business processes, practices, methods, policies, plans, publications, documents, research, operations, services, strategies, techniques, agreements, contracts, transactions, potential transactions, know-how, trade secrets, databases, manuals, records, supplier information, financial information, accounting information, legal information, marketing information, pricing information, payroll information, personnel information, and supplier lists.

        14.  NON-SOLICITATION. Buyer agrees not to solicit or hire any personnel of MRP involved with the delivery of the Services during the provision of such Services and for twelve (12) months after the completion of such Services; provided, however, that Buyer may hire individuals employed by MRP who, without other solicitation, respond to advertisements or solicitations aimed at the general public.

        15.  EQUITABLE REMEDIES. Buyer acknowledges and agrees that (a) a breach or threatened breach by Buyer of any of its obligations under Sections 13 or 14 would give rise to irreparable harm to MRP for which monetary damages would not be an adequate remedy and (b) in the event of a breach or a threatened breach by Buyer of any such obligations, MRP shall, in addition to any and all other rights and remedies that may be available to MRP at law, at equity, or otherwise in respect of such breach, be entitled to equitable relief, including a temporary restraining order, an injunction, specific performance, and any other relief that may be available from a court of competent jurisdiction, without any requirement to post a bond or other security, and without any requirement to prove actual damages or that monetary damages will not afford an adequate remedy. Buyer agrees that Buyer will not oppose or otherwise challenge the appropriateness of equitable relief or the entry by a court of competent jurisdiction of an order granting equitable relief, in either case, consistent with the terms of this Section 15.

        16.  INDEMNIFICATION. Buyer agrees to indemnify, defend and hold harmless MRP and its directors, shareholders, employees and agents (collectively, “MRP Indemnitees”) against any liability, damage, loss or expense incurred by or imposed in connection with any claims, suits, actions, demands or judgments arising out of (a) any breach or non-fulfillment of any representation, warranty or covenant set forth in this Agreement by Buyer or its directors, managers, employees or agents (collectively, “Buyer’s Agents”); (b) any negligent act or omission or willful misconduct of Buyer or Buyer’s Agents in connection with this Agreement; (c) any bodily injury, death of any person or damage to real or tangible personal property caused by Buyer or Buyer’s Agents, including the use of unauthorized parts in or service of the Equipment; (d) any failure by Buyer or Buyer’s Agents to comply with any applicable laws; (e) any fraud or other intentional acts by Buyer or Buyer’s Agents; and (f) the use or operation of the Equipment, including, without limitation, any medical and/or surgical procedures performed by Buyer, and any of Buyer’s Agents, using the Equipment unless said damages are determined by a court of competence jurisdiction to be solely by the gross negligence of MRP or solely as result of a breach by MRP of the limited warranties contained herein.

        17.  DEFAULTS; REMEDIES. Notwithstanding anything herein to the contrary, should Buyer fail to pay for the order or any other amount, in whole or in part, when due or perform its other obligations under this Agreement or as otherwise mutually agreed in writing between Buyer and MRP (each, a “Default”), then MRP may take any and all actions available under law or equity to collect said amounts with a ten (10) day prior written notice, including, but not limited to, enforcing its security interest, accelerating the payment of and declaring immediately due and payable any unpaid balance of the order, referral to outside collection agencies and/or commencement of legal action. MRP’s rights shall be cumulative, and it shall not be required to have attempted to realize upon to the Equipment before taking any other collection actions. MRP may require that Buyer assemble and return any or all of the Equipment to MRP and, in the event Buyer fails to return such Equipment peaceably, enter upon the premises where such Equipment is located, with or without legal process, and repossess such Equipment. Upon a Default, Buyer agrees to pay upon MRP’s demand: (i) all costs and expenses incurred by MRP or its assignee in connection with the enforcement of any remedies, including all expenses incurred in connection with the return, sale, release or other disposition of the Equipment, including attorneys’ fees and other costs incurred by MRP or its assignee in enforcing or defending its rights and remedies under this Agreement and any other written agreement between Buyer and MRP.

        18.  COMPLIANCE WITH LAWS. Buyer shall (a) carry out the transactions contemplated by this sale and deal with the Equipment in conformity with all applicable laws, rules and regulations of all government authorities, including, without limitation, export laws, (b) obtain all permits and licenses required in connection with the purchase, shipment, installation or use of the Equipment, and (c) be solely responsible to fully understand and comply with laws, rules and regulations. Any information provided is as a convenience only.

        19.  FURTHER ASSURANCES. Upon MRP’s reasonable request, Buyer shall, at its sole cost and expense, execute and deliver all such further documents and instruments, and take all such further acts, necessary to give full effect to this Agreement.

        20.  ASSIGNMENT; SUCCESSORS AND ASSIGNS. Buyer cannot delegate any duties nor assign any rights or claims under this Agreement without MRP’s prior written consent, and any such attempt or assignment shall be void. In the event that Buyer finances its acquisition of any Equipment with a third party, Buyer may direct MRP to transfer title of such Equipment to such third-party financing company, with all remaining terms and conditions of this Agreement remaining in full force and effect. This Agreement is binding on and inures to the benefit of the parties to this Agreement and their respective permitted successors and permitted assigns.

        21.  NO THIRD-PARTY BENEFICIARIES. Subject to Section 16, this Agreement benefits solely the parties to this Agreement and their respective permitted successors and assigns, and nothing in this Agreement, express or implied, confers on any other person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of this Agreement.

        22.  GOVERNING LAW; VENUE. The application of the UN Convention on Contracts for the International Sale of Goods is expressly excluded. The parties agree that any and all claims, demands, disagreements, controversies or disputes arising out of or relating to this Agreement and any agreement or document delivered in connection herewith (collectively, “Claims”) shall be governed by and construed in accordance with the laws of the State of Utah and adjudicated exclusively in the state and federal courts located in or nearest to Summit County, Utah, which courts shall have the sole and exclusive jurisdiction and venue for adjudication of all Claims. The parties hereby agree upon, consent and stipulate to the jurisdiction and venue of the aforementioned courts for the adjudication of all Claims, to the exclusion of all other courts, forums and venues whatsoever.

        23.  NON-DISPARAGEMENT. Buyer shall not disparage MRP or MRP’s trademarks, websites, products or services, or display any such items in a derogatory or negative manner on any website or in any public forum or press release.

        24.  NOTICES. Any notice, demand, or communication required, permitted or desired to be given hereunder shall be deemed effectively given when personally delivered, when sent by electronic means, when received by overnight courier, or when mailed by prepaid, certified or registered mail, return receipt requested, addressed to the other party at its address set forth on the Quote or to such other address that the receiving party may designate from time to time in accordance with this Section 25.

        25.  PUBLIC ANNOUNCEMENTS. Unless otherwise stated herein, neither party shall issue a press release or otherwise advertise, make a public statement or disclose to any third-party information pertaining to the relationship arising under this Agreement, the existence or terms of this Agreement, the underlying transactions between MRP and Buyer or agent for Buyer or refer to the other party in relation to this Agreement without the other party’s prior written approval.

        26.  ENTIRE AGREEMENT; ADDITIONAL OR INCONSISTENT TERMS. Subject to Section 32, this Agreement constitutes the sole and entire agreement between the parties hereto relating to the subject matter hereof, and any unincorporated representation, affirmation of fact, course of prior dealings, promise or condition in connection therewith, or usage of the trade, shall not be binding on either party. Terms and conditions set forth which differ from, conflict with or are not included in this Agreement shall not be part of any agreement between MRP and Buyer unless both parties specifically accept such terms and conditions in writing.

        27.  WAIVER. No waiver under this Agreement is effective unless it is in writing and signed by the party waiving its right. Any waiver authorized on one occasion is effective only in that instance and only for the purpose stated and does not operate as a waiver on any future occasion. None of the following constitutes a waiver or estoppel of any right, remedy, power, privilege or condition arising from this Agreement: any failure or delay in exercising any right, remedy, power or privilege or in enforcing any condition under this Agreement; or any act, omission or course of dealing between the parties.

        28.  SURVIVAL. Subject to the limitations and other provisions of this Agreement, the representations and warranties of Buyer contained herein shall survive the expiration or earlier termination of this Agreement for a period of twelve (12) months after such expiration o termination and (b) this Section 29 and Sections 10, 12, 13, 14, 15, 16, 17, 21, 22, 23, 24, 26, and 32 of this Agreement, as well as any other provision that, in order to give proper effect to its intent, should survive such expiration or termination, shall survive the expiration or earlier termination of this Agreement. All other provisions of this Agreement shall not survive the expiration or earlier termination of this Agreement.

        29.  RELATIONSHIP OF PARTIES. Nothing in this Agreement creates any agency, joint venture, partnership or other form of joint enterprise, employment or fiduciary relationship between the parties. Neither party has any express or implied right or authority to assume or create any obligations on behalf of or in the name of the other party or to bind the other party to any contract, agreement or undertaking with any third party.

        30.  HEADINGS. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.

        31.  ORDER OF PRECEDENCE. In the event of conflict between the Quote, a written agreement by MRP, and these Terms, the order of priority shall be: (1) the written

agreement by MRP, if only if executed by an MRP Officer, (2) the Quote and (3) these Terms, and only to the extent of the direct conflict. Notwithstanding the foregoing, MRP shall not be bound by, and specifically objects to, any terms, conditions or other provisions, both written and oral, which are different from, in addition to or inconsistent with the provisions of this Agreement which are set forth in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise of, or by, Buyer. Fulfillment of Buyer’s order shall not constitute acceptance of any of Buyer’s terms and conditions and does not serve to modify or amend the terms and conditions contained herein.

        32.  SEVERABILITY. If any part of this Agreement is held to be void, illegal or unenforceable, then it shall be deemed to be severed from this Agreement and the remaining provisions shall continue in full force and effect; provided, however, that if any fundamental term or provision of this Agreement is held to be void, illegal or unenforceable, the remainder of this Agreement shall be unenforceable. Upon a determination that any term or provision is void, illegal or unenforceable, the parties shall negotiate in good faith to modify this Agreement to effect the original intent of the parties as closely as possible in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.