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Why Can a Fotona SP Dynamis Pro Stop Delivering Output?

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When a Fotona SP Dynamis Pro stops delivering output, record the symptom, error message, time and operating context, preserve any system logs or screen information, and note only externally visible connection states. Do not open the unit, bypass interlocks or attempt repairs; follow only the operator-visible checks stated in the current manufacturer instructions, otherwise stop use and escalate with the preserved evidence.

This guide owns the safe symptom-evidence and escalation decision for a used or in-service SP Dynamis Pro. It does not diagnose causes, and it does not provide repair, disassembly or service-mode instructions. Its purpose is to collect the evidence that a qualified party needs and to define when use must stop.

Use this guide the moment output stops, while the evidence is still fresh. The record is time-sensitive: the symptom, the message, the context and the logs are best captured immediately, before anyone restarts the unit or changes the configuration. What the record does not contain is as important as what it does: no repair theories, no conclusions and no steps that were not performed.

Assign one person to own the evidence file. When multiple people see a failure, the file needs a single owner who collects the symptom record, the logs and the escalation request, and who keeps the timeline coherent. Without an owner, evidence is scattered and the timeline is reconstructed from memory.

Record symptoms, error messages and operating context

Record what happened before output stopped: the symptom as observed, the exact error message or code shown, the time and date, and the operating context such as the application, the handpiece in use and the steps immediately before the event. Record the information as observed, without interpreting it as a cause.

Keep the record factual and dated. A symptom log that states what was seen and when is evidence; a log that guesses why is not. Do not add repair theories to the record, and do not let a restart that restored operation be treated as proof of safety.

Record the sequence of events as it happened: what was being done, what the display showed, what the operator did next and what changed. The sequence helps a qualified party separate the trigger from the symptom, but only the recorded facts belong in the file, not an interpretation of which event caused which.

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Note anything unusual in the environment at the same time: power events, recent configuration changes or service work, and any other systems on the same circuit. These are context facts, recorded as observations, and they help the qualified party without being treated as causes.

Buyer-observable checks that do not open or bypass the system

Limit checks to what the current manufacturer instructions allow an operator to see: externally visible connection states, seating of handpieces and connectors, and any status the system displays. Follow only the operator-visible checks stated in the current manufacturer instructions; otherwise stop use and escalate with the preserved evidence. Never open the housing, bypass interlocks, reset errors to continue running, or modify software or service mode.

If the manufacturer instructions do not specify an operator-visible check for the situation, do not improvise one. The absence of a listed check is a stop-and-escalate condition, not an invitation to experiment.

Photograph or capture what the system displays where the instructions allow, and keep the captures with the log. Screen information is evidence only when it is dated and unmodified; do not crop, annotate or stage it in a way that could change what it records.

If a capture is not possible, write the exact message text and the time verbatim. A handwritten record is weaker than a capture but far better than nothing, and it still carries the date and the context needed for escalation.

Configuration, interlock-status and service-record evidence

Record what can be documented without intervention: the configuration in use, any interlock status the system reports, and the relevant service history. Preserve system logs, screenshots and any messages shown, dated at the time of capture. These records let a qualified party work from evidence rather than from memory.

Do not assume that configuration or interlock mechanisms apply unless the system or the manufacturer documentation states them. Record what the system reports; leave the interpretation to qualified diagnosis.

Attach the relevant service history to the record if it exists: recent service dates, parts replaced and configuration changes. History is context, not cause; it helps a qualified party understand the unit’s background without replacing the diagnostic record.

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Do not alter the service history to fit the event, and do not let a recent service date become an automatic explanation. The history is attached as-is; the qualified diagnostic record is the place where causes are identified.

Conditions requiring safe shutdown and escalation

Stop use and escalate when output stops without an operator-visible explanation, when the system reports an error that the manufacturer instructions do not list as operator-resolvable, when a connector or cable shows damage, or when any attempt to continue could bypass a safety function. Safe shutdown means powering down according to the manufacturer instructions and preserving the evidence before the unit is moved or serviced.

Escalation goes to qualified service with the preserved record: symptom, error messages, time, context, configuration, logs and service history. A complete escalation file is what turns a stopped unit into a diagnosable one.

State in the escalation request what was observed and what was not done: no disassembly, no bypass and no error reset. This protects both the unit and the clinic, because it tells the qualified party exactly what evidence is untouched and what boundaries were respected.

Agree the escalation path before it is needed: who the qualified party is, how the unit will be transported or accessed, and who authorises the work. A clinic that has agreed the path in advance escalates faster and with less friction than one that starts looking for a service provider after the failure.

What a qualified diagnostic record should contain

A qualified diagnostic record should state the system and software version, the date, the technician or organisation, the diagnostic method, the findings and the recommended next step. It should separate measured results from interpreted conclusions, and it should identify which parts or tests were involved.

Request the record in writing before any return-to-service decision. A verbal explanation is not a diagnostic record, and a record without attribution or method cannot support a safety decision.

Review the record against the failure file: does it name the system and software version, does it address the recorded symptom, and does it state the method and findings? A record that does not connect to the failure evidence is a service report, not a resolution of this event.

Evidence required before the system returns to service

Before the system returns to service, require documented evidence that the condition is resolved: a qualified diagnostic record, any repair or replacement performed with attribution, and a functional-test record from the same qualified party. The buyer’s evidence file from the failure is part of that record and should be kept with it.

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Evidence item What to record Required before return to service
Symptom and error record Symptom, message, time, context Yes
System logs and screens Dated captures as shown Yes
Operator-visible connection state Externally visible state only Yes
Qualified diagnostic record System, method, findings, attribution Yes
Repair or replacement record Scope, parts, attribution Yes if work performed
Functional-test record Dated qualified test result Yes

Return to service only when the record shows the condition is resolved by qualified work and the functional test is dated and attributable. A restart that restored operation is not such evidence on its own.

Keep the complete file, from the first symptom to the return-to-service test, in one place. If the unit fails again, the new event is compared against this file; if a warranty question arises, the file shows what happened and who resolved it. The file is the asset that survives the repair, and it is the same file the clinic should show to any future service provider for this unit.

When the evidence is complete, review Fotona laser systems and request current service, support and warranty information in writing. The used SP Dynamis Pro risk framework covers the wider evaluation, and the new-vs-refurbished cost comparison covers the price side of the decision.

Frequently Asked Questions

Can a clinic clear an error code and continue using the system?

Only if the current manufacturer instructions list that action as an operator-resolvable step and the condition behind the error has been understood. Otherwise, clearing the error to continue running is a bypass and must not be performed; stop use and escalate with the preserved evidence.

What evidence should be kept after a qualified repair?

Keep the symptom record, the logs, the qualified diagnostic record, the repair or replacement record and the dated functional-test result together. This file is what supports the return-to-service decision and any later warranty question.

References

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        15.  EQUITABLE REMEDIES. Buyer acknowledges and agrees that (a) a breach or threatened breach by Buyer of any of its obligations under Sections 13 or 14 would give rise to irreparable harm to MRP for which monetary damages would not be an adequate remedy and (b) in the event of a breach or a threatened breach by Buyer of any such obligations, MRP shall, in addition to any and all other rights and remedies that may be available to MRP at law, at equity, or otherwise in respect of such breach, be entitled to equitable relief, including a temporary restraining order, an injunction, specific performance, and any other relief that may be available from a court of competent jurisdiction, without any requirement to post a bond or other security, and without any requirement to prove actual damages or that monetary damages will not afford an adequate remedy. Buyer agrees that Buyer will not oppose or otherwise challenge the appropriateness of equitable relief or the entry by a court of competent jurisdiction of an order granting equitable relief, in either case, consistent with the terms of this Section 15.

        16.  INDEMNIFICATION. Buyer agrees to indemnify, defend and hold harmless MRP and its directors, shareholders, employees and agents (collectively, “MRP Indemnitees”) against any liability, damage, loss or expense incurred by or imposed in connection with any claims, suits, actions, demands or judgments arising out of (a) any breach or non-fulfillment of any representation, warranty or covenant set forth in this Agreement by Buyer or its directors, managers, employees or agents (collectively, “Buyer’s Agents”); (b) any negligent act or omission or willful misconduct of Buyer or Buyer’s Agents in connection with this Agreement; (c) any bodily injury, death of any person or damage to real or tangible personal property caused by Buyer or Buyer’s Agents, including the use of unauthorized parts in or service of the Equipment; (d) any failure by Buyer or Buyer’s Agents to comply with any applicable laws; (e) any fraud or other intentional acts by Buyer or Buyer’s Agents; and (f) the use or operation of the Equipment, including, without limitation, any medical and/or surgical procedures performed by Buyer, and any of Buyer’s Agents, using the Equipment unless said damages are determined by a court of competence jurisdiction to be solely by the gross negligence of MRP or solely as result of a breach by MRP of the limited warranties contained herein.

        17.  DEFAULTS; REMEDIES. Notwithstanding anything herein to the contrary, should Buyer fail to pay for the order or any other amount, in whole or in part, when due or perform its other obligations under this Agreement or as otherwise mutually agreed in writing between Buyer and MRP (each, a “Default”), then MRP may take any and all actions available under law or equity to collect said amounts with a ten (10) day prior written notice, including, but not limited to, enforcing its security interest, accelerating the payment of and declaring immediately due and payable any unpaid balance of the order, referral to outside collection agencies and/or commencement of legal action. MRP’s rights shall be cumulative, and it shall not be required to have attempted to realize upon to the Equipment before taking any other collection actions. MRP may require that Buyer assemble and return any or all of the Equipment to MRP and, in the event Buyer fails to return such Equipment peaceably, enter upon the premises where such Equipment is located, with or without legal process, and repossess such Equipment. Upon a Default, Buyer agrees to pay upon MRP’s demand: (i) all costs and expenses incurred by MRP or its assignee in connection with the enforcement of any remedies, including all expenses incurred in connection with the return, sale, release or other disposition of the Equipment, including attorneys’ fees and other costs incurred by MRP or its assignee in enforcing or defending its rights and remedies under this Agreement and any other written agreement between Buyer and MRP.

        18.  COMPLIANCE WITH LAWS. Buyer shall (a) carry out the transactions contemplated by this sale and deal with the Equipment in conformity with all applicable laws, rules and regulations of all government authorities, including, without limitation, export laws, (b) obtain all permits and licenses required in connection with the purchase, shipment, installation or use of the Equipment, and (c) be solely responsible to fully understand and comply with laws, rules and regulations. Any information provided is as a convenience only.

        19.  FURTHER ASSURANCES. Upon MRP’s reasonable request, Buyer shall, at its sole cost and expense, execute and deliver all such further documents and instruments, and take all such further acts, necessary to give full effect to this Agreement.

        20.  ASSIGNMENT; SUCCESSORS AND ASSIGNS. Buyer cannot delegate any duties nor assign any rights or claims under this Agreement without MRP’s prior written consent, and any such attempt or assignment shall be void. In the event that Buyer finances its acquisition of any Equipment with a third party, Buyer may direct MRP to transfer title of such Equipment to such third-party financing company, with all remaining terms and conditions of this Agreement remaining in full force and effect. This Agreement is binding on and inures to the benefit of the parties to this Agreement and their respective permitted successors and permitted assigns.

        21.  NO THIRD-PARTY BENEFICIARIES. Subject to Section 16, this Agreement benefits solely the parties to this Agreement and their respective permitted successors and assigns, and nothing in this Agreement, express or implied, confers on any other person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of this Agreement.

        22.  GOVERNING LAW; VENUE. The application of the UN Convention on Contracts for the International Sale of Goods is expressly excluded. The parties agree that any and all claims, demands, disagreements, controversies or disputes arising out of or relating to this Agreement and any agreement or document delivered in connection herewith (collectively, “Claims”) shall be governed by and construed in accordance with the laws of the State of Utah and adjudicated exclusively in the state and federal courts located in or nearest to Summit County, Utah, which courts shall have the sole and exclusive jurisdiction and venue for adjudication of all Claims. The parties hereby agree upon, consent and stipulate to the jurisdiction and venue of the aforementioned courts for the adjudication of all Claims, to the exclusion of all other courts, forums and venues whatsoever.

        23.  NON-DISPARAGEMENT. Buyer shall not disparage MRP or MRP’s trademarks, websites, products or services, or display any such items in a derogatory or negative manner on any website or in any public forum or press release.

        24.  NOTICES. Any notice, demand, or communication required, permitted or desired to be given hereunder shall be deemed effectively given when personally delivered, when sent by electronic means, when received by overnight courier, or when mailed by prepaid, certified or registered mail, return receipt requested, addressed to the other party at its address set forth on the Quote or to such other address that the receiving party may designate from time to time in accordance with this Section 25.

        25.  PUBLIC ANNOUNCEMENTS. Unless otherwise stated herein, neither party shall issue a press release or otherwise advertise, make a public statement or disclose to any third-party information pertaining to the relationship arising under this Agreement, the existence or terms of this Agreement, the underlying transactions between MRP and Buyer or agent for Buyer or refer to the other party in relation to this Agreement without the other party’s prior written approval.

        26.  ENTIRE AGREEMENT; ADDITIONAL OR INCONSISTENT TERMS. Subject to Section 32, this Agreement constitutes the sole and entire agreement between the parties hereto relating to the subject matter hereof, and any unincorporated representation, affirmation of fact, course of prior dealings, promise or condition in connection therewith, or usage of the trade, shall not be binding on either party. Terms and conditions set forth which differ from, conflict with or are not included in this Agreement shall not be part of any agreement between MRP and Buyer unless both parties specifically accept such terms and conditions in writing.

        27.  WAIVER. No waiver under this Agreement is effective unless it is in writing and signed by the party waiving its right. Any waiver authorized on one occasion is effective only in that instance and only for the purpose stated and does not operate as a waiver on any future occasion. None of the following constitutes a waiver or estoppel of any right, remedy, power, privilege or condition arising from this Agreement: any failure or delay in exercising any right, remedy, power or privilege or in enforcing any condition under this Agreement; or any act, omission or course of dealing between the parties.

        28.  SURVIVAL. Subject to the limitations and other provisions of this Agreement, the representations and warranties of Buyer contained herein shall survive the expiration or earlier termination of this Agreement for a period of twelve (12) months after such expiration o termination and (b) this Section 29 and Sections 10, 12, 13, 14, 15, 16, 17, 21, 22, 23, 24, 26, and 32 of this Agreement, as well as any other provision that, in order to give proper effect to its intent, should survive such expiration or termination, shall survive the expiration or earlier termination of this Agreement. All other provisions of this Agreement shall not survive the expiration or earlier termination of this Agreement.

        29.  RELATIONSHIP OF PARTIES. Nothing in this Agreement creates any agency, joint venture, partnership or other form of joint enterprise, employment or fiduciary relationship between the parties. Neither party has any express or implied right or authority to assume or create any obligations on behalf of or in the name of the other party or to bind the other party to any contract, agreement or undertaking with any third party.

        30.  HEADINGS. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.

        31.  ORDER OF PRECEDENCE. In the event of conflict between the Quote, a written agreement by MRP, and these Terms, the order of priority shall be: (1) the written

agreement by MRP, if only if executed by an MRP Officer, (2) the Quote and (3) these Terms, and only to the extent of the direct conflict. Notwithstanding the foregoing, MRP shall not be bound by, and specifically objects to, any terms, conditions or other provisions, both written and oral, which are different from, in addition to or inconsistent with the provisions of this Agreement which are set forth in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise of, or by, Buyer. Fulfillment of Buyer’s order shall not constitute acceptance of any of Buyer’s terms and conditions and does not serve to modify or amend the terms and conditions contained herein.

        32.  SEVERABILITY. If any part of this Agreement is held to be void, illegal or unenforceable, then it shall be deemed to be severed from this Agreement and the remaining provisions shall continue in full force and effect; provided, however, that if any fundamental term or provision of this Agreement is held to be void, illegal or unenforceable, the remainder of this Agreement shall be unenforceable. Upon a determination that any term or provision is void, illegal or unenforceable, the parties shall negotiate in good faith to modify this Agreement to effect the original intent of the parties as closely as possible in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.