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How Should Clinics Assess Window Damage on a ULTHERA DS 10-1.5N Ultherapy Transducer?

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Window damage on a ULTHERA DS 10-1.5N transducer should be assessed as a classification decision: document the location, extent and visibility of the damage, capture repeatable photo evidence under controlled conditions, and decide between quarantine, qualified testing or replacement. Appearance establishes visible damage only; it does not confirm acoustic output, and no visible scratch is not proof that a unit is safe to use.

This guide owns the window-damage classification decision for the DS 10-1.5N. It does not provide repair, polishing, sealing, coating or membrane-replacement methods, and it does not turn photographs into acoustic-output conclusions. Those questions belong to qualified service and to the output-condition guide.

Use this guide whenever a window finding appears during an incoming inspection or in service. The goal is a repeatable classification that another person can verify: what the damage is, where it is, how visible it is, and which path it triggers. Classification is the step before testing and replacement, not a substitute for them.

Complete the classification in one session where possible. Window findings are easier to compare when the lighting, the preparation and the camera settings are constant, and a unit that is assessed, set aside and assessed again later can produce records that are hard to align.

Document location, extent and visibility of damage

Record where the damage is, how large it is and how visible it is. Note the position on the window, the approximate extent, and whether the damage is visible to the eye or only under specific lighting. The record should allow another person to find the same damage without guessing.

Keep the description neutral: scratch, mark, crack, pitting or surface change, with dimensions where measurable. A neutral record supports a later qualified review; a conclusion recorded at this stage can bias it.

Use consistent terms so the record can be compared over time. A scratch that is later re-measured is only comparable if the first record states where it is and how it was measured; use the same reference points in every assessment of the same unit.

Record the serial and the inspection date on every page of the assessment. A window finding belongs to a specific unit at a specific time, and the record must be attachable to that unit even if the paperwork is separated from the photos.

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Cleaning and lighting controls before assessment

Assess the window under controlled preparation and lighting, using only the preparation the manufacturer instructions permit. Consistent lighting and a clean surface make the finding repeatable and comparable over time; uncontrolled conditions can hide damage or create false findings.

Do not polish, seal, coat or alter the window to improve the assessment. Preparation that changes the surface belongs to qualified service, and altering the window to make it look better would invalidate the record.

Record which preparation was used, including the cleaning agent and the lighting, so the assessment can be reproduced. The repeatability of the assessment depends on the conditions being recorded, not assumed.

Do not combine the preparation record with the finding record. The preparation describes how the assessment was made; the finding describes what was seen. Keeping them separate lets a reviewer change the lighting later and re-check the finding without rewriting the original record.

Photo evidence for repeatable review

Capture photos that another reviewer can reproduce: consistent angle, lighting and distance, with the serial or a label visible in the frame where possible. Take more than one photo per finding, and date every image. The photo set is the repeatable part of the record; it lets the same damage be re-examined without the unit present.

Photos document appearance. They do not document output, and a photo that shows no visible damage does not prove the window is acoustically sound.

Keep the photos with the inspection record and the serial of the unit. When the unit is later tested or replaced, the photos allow the decision to be reviewed against the original finding, which is what makes the classification defensible.

Store the photos in a format and location that survive the life of the unit. Compressed chat copies and temporary files disappear; the record should live in the unit file, named with the serial and the date.

Why appearance cannot confirm acoustic output

Appearance and acoustic output are different facts. A window can look intact and still have internal or functional issues, and a visible defect does not by itself prove that output has changed. Acoustic output is established by a qualified test record using a documented method, not by inspection or photography.

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State this boundary in the record: the inspection documents what is visible; the output question is answered separately and by qualified parties only.

This boundary also protects the buyer in the other direction: a visible defect is not automatically proof of failed output, so it should not be used to demand a discount without evidence, just as a clean appearance should not be used to claim confirmed performance.

Write the boundary into the record as a line: “This assessment documents visible window condition only. Acoustic output is not assessed here.” A written boundary is harder to misinterpret later than an implied one, and it tells the qualified reviewer exactly what this file covers. Keep that line with the photos so every later viewer of the file sees the boundary first.

Quarantine, test or replace decision path

Finding Recommended path Required next step
No visible damage Continue, do not treat as confirmed safe Complete the inspection record; output condition remains a separate question
Surface mark or scratch, limited extent Hold and request qualified review Qualified inspection or test record before return to use
Crack, puncture or significant damage Quarantine Qualified test or replacement decision; do not use
Damage consistent with drop or puncture Quarantine and escalate The manufacturer instructions state such damage may be permanent and is not covered by warranty

Use the path as a decision rule: quarantine protects the unit and the clinic, hold preserves the evidence, and replacement is decided by qualified assessment, not by appearance alone.

Document which path was chosen and why, with the finding that triggered it. A decision without its trigger cannot be reviewed later, and the trigger is what connects the classification to the qualified response.

If the path changes, record the change and the new evidence that caused it. A finding that first triggered a hold and later triggers replacement should show both steps, because the change is part of the unit’s history and of the clinic’s decision trail. The same applies when a finding is downgraded after qualified review: the new evidence and the date belong in the record.

Required evidence before return to use

Before a unit with any window damage returns to use, require documented evidence that the condition is resolved: a qualified inspection or test record with the system, method, date and attribution, and a decision that identifies the unit and the finding it addresses. The inspection record, photos and the qualified response stay together in the unit file.

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Return to use only on that evidence, never on appearance. A finding that was quarantined stays quarantined until the record changes it, and the record must name the unit and the finding it resolves.

Keep the full chain in the unit file: the finding, the photos, the qualified response and the return-to-use decision. If the same unit is assessed again, the new assessment is compared against this chain rather than starting from memory.

Set a review point for any unit whose window finding was not replaced: the condition can change in service, and a recorded review date gives the file a natural next check. The review point is part of the classification record, not an afterthought. Where the clinic keeps multiple transducers, maintain the assessment record for each unit separately and compare findings only within the same unit over time; cross-unit comparisons can reveal patterns, but they do not replace the unit-specific record, and a finding on one unit should never be used to clear another.

When the assessment is complete, review the ULTHERA DS 10-1.5N transducer listing and request current condition, compatibility, remaining-use, inspection, shipping and warranty evidence in writing. For the wider decision, whether the DS 10-1.5N transducer is worth buying is the umbrella for the purchase, and what an Ulthera transducer is worth in 2026 covers the portfolio view.

Frequently Asked Questions

Does a scratch on the window mean the transducer must be replaced?

Not automatically. A scratch is a finding that triggers a decision path: hold and request qualified review, quarantine if significant, and replace only on a qualified assessment. Appearance alone does not decide replacement.

Can a clinic repair a damaged window itself?

No. Repair, polishing, sealing, coating or membrane replacement are not buyer-level actions. Any such work belongs to qualified service, and altering the window outside approved methods can invalidate warranty and safety status.

References

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        15.  EQUITABLE REMEDIES. Buyer acknowledges and agrees that (a) a breach or threatened breach by Buyer of any of its obligations under Sections 13 or 14 would give rise to irreparable harm to MRP for which monetary damages would not be an adequate remedy and (b) in the event of a breach or a threatened breach by Buyer of any such obligations, MRP shall, in addition to any and all other rights and remedies that may be available to MRP at law, at equity, or otherwise in respect of such breach, be entitled to equitable relief, including a temporary restraining order, an injunction, specific performance, and any other relief that may be available from a court of competent jurisdiction, without any requirement to post a bond or other security, and without any requirement to prove actual damages or that monetary damages will not afford an adequate remedy. Buyer agrees that Buyer will not oppose or otherwise challenge the appropriateness of equitable relief or the entry by a court of competent jurisdiction of an order granting equitable relief, in either case, consistent with the terms of this Section 15.

        16.  INDEMNIFICATION. Buyer agrees to indemnify, defend and hold harmless MRP and its directors, shareholders, employees and agents (collectively, “MRP Indemnitees”) against any liability, damage, loss or expense incurred by or imposed in connection with any claims, suits, actions, demands or judgments arising out of (a) any breach or non-fulfillment of any representation, warranty or covenant set forth in this Agreement by Buyer or its directors, managers, employees or agents (collectively, “Buyer’s Agents”); (b) any negligent act or omission or willful misconduct of Buyer or Buyer’s Agents in connection with this Agreement; (c) any bodily injury, death of any person or damage to real or tangible personal property caused by Buyer or Buyer’s Agents, including the use of unauthorized parts in or service of the Equipment; (d) any failure by Buyer or Buyer’s Agents to comply with any applicable laws; (e) any fraud or other intentional acts by Buyer or Buyer’s Agents; and (f) the use or operation of the Equipment, including, without limitation, any medical and/or surgical procedures performed by Buyer, and any of Buyer’s Agents, using the Equipment unless said damages are determined by a court of competence jurisdiction to be solely by the gross negligence of MRP or solely as result of a breach by MRP of the limited warranties contained herein.

        17.  DEFAULTS; REMEDIES. Notwithstanding anything herein to the contrary, should Buyer fail to pay for the order or any other amount, in whole or in part, when due or perform its other obligations under this Agreement or as otherwise mutually agreed in writing between Buyer and MRP (each, a “Default”), then MRP may take any and all actions available under law or equity to collect said amounts with a ten (10) day prior written notice, including, but not limited to, enforcing its security interest, accelerating the payment of and declaring immediately due and payable any unpaid balance of the order, referral to outside collection agencies and/or commencement of legal action. MRP’s rights shall be cumulative, and it shall not be required to have attempted to realize upon to the Equipment before taking any other collection actions. MRP may require that Buyer assemble and return any or all of the Equipment to MRP and, in the event Buyer fails to return such Equipment peaceably, enter upon the premises where such Equipment is located, with or without legal process, and repossess such Equipment. Upon a Default, Buyer agrees to pay upon MRP’s demand: (i) all costs and expenses incurred by MRP or its assignee in connection with the enforcement of any remedies, including all expenses incurred in connection with the return, sale, release or other disposition of the Equipment, including attorneys’ fees and other costs incurred by MRP or its assignee in enforcing or defending its rights and remedies under this Agreement and any other written agreement between Buyer and MRP.

        18.  COMPLIANCE WITH LAWS. Buyer shall (a) carry out the transactions contemplated by this sale and deal with the Equipment in conformity with all applicable laws, rules and regulations of all government authorities, including, without limitation, export laws, (b) obtain all permits and licenses required in connection with the purchase, shipment, installation or use of the Equipment, and (c) be solely responsible to fully understand and comply with laws, rules and regulations. Any information provided is as a convenience only.

        19.  FURTHER ASSURANCES. Upon MRP’s reasonable request, Buyer shall, at its sole cost and expense, execute and deliver all such further documents and instruments, and take all such further acts, necessary to give full effect to this Agreement.

        20.  ASSIGNMENT; SUCCESSORS AND ASSIGNS. Buyer cannot delegate any duties nor assign any rights or claims under this Agreement without MRP’s prior written consent, and any such attempt or assignment shall be void. In the event that Buyer finances its acquisition of any Equipment with a third party, Buyer may direct MRP to transfer title of such Equipment to such third-party financing company, with all remaining terms and conditions of this Agreement remaining in full force and effect. This Agreement is binding on and inures to the benefit of the parties to this Agreement and their respective permitted successors and permitted assigns.

        21.  NO THIRD-PARTY BENEFICIARIES. Subject to Section 16, this Agreement benefits solely the parties to this Agreement and their respective permitted successors and assigns, and nothing in this Agreement, express or implied, confers on any other person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of this Agreement.

        22.  GOVERNING LAW; VENUE. The application of the UN Convention on Contracts for the International Sale of Goods is expressly excluded. The parties agree that any and all claims, demands, disagreements, controversies or disputes arising out of or relating to this Agreement and any agreement or document delivered in connection herewith (collectively, “Claims”) shall be governed by and construed in accordance with the laws of the State of Utah and adjudicated exclusively in the state and federal courts located in or nearest to Summit County, Utah, which courts shall have the sole and exclusive jurisdiction and venue for adjudication of all Claims. The parties hereby agree upon, consent and stipulate to the jurisdiction and venue of the aforementioned courts for the adjudication of all Claims, to the exclusion of all other courts, forums and venues whatsoever.

        23.  NON-DISPARAGEMENT. Buyer shall not disparage MRP or MRP’s trademarks, websites, products or services, or display any such items in a derogatory or negative manner on any website or in any public forum or press release.

        24.  NOTICES. Any notice, demand, or communication required, permitted or desired to be given hereunder shall be deemed effectively given when personally delivered, when sent by electronic means, when received by overnight courier, or when mailed by prepaid, certified or registered mail, return receipt requested, addressed to the other party at its address set forth on the Quote or to such other address that the receiving party may designate from time to time in accordance with this Section 25.

        25.  PUBLIC ANNOUNCEMENTS. Unless otherwise stated herein, neither party shall issue a press release or otherwise advertise, make a public statement or disclose to any third-party information pertaining to the relationship arising under this Agreement, the existence or terms of this Agreement, the underlying transactions between MRP and Buyer or agent for Buyer or refer to the other party in relation to this Agreement without the other party’s prior written approval.

        26.  ENTIRE AGREEMENT; ADDITIONAL OR INCONSISTENT TERMS. Subject to Section 32, this Agreement constitutes the sole and entire agreement between the parties hereto relating to the subject matter hereof, and any unincorporated representation, affirmation of fact, course of prior dealings, promise or condition in connection therewith, or usage of the trade, shall not be binding on either party. Terms and conditions set forth which differ from, conflict with or are not included in this Agreement shall not be part of any agreement between MRP and Buyer unless both parties specifically accept such terms and conditions in writing.

        27.  WAIVER. No waiver under this Agreement is effective unless it is in writing and signed by the party waiving its right. Any waiver authorized on one occasion is effective only in that instance and only for the purpose stated and does not operate as a waiver on any future occasion. None of the following constitutes a waiver or estoppel of any right, remedy, power, privilege or condition arising from this Agreement: any failure or delay in exercising any right, remedy, power or privilege or in enforcing any condition under this Agreement; or any act, omission or course of dealing between the parties.

        28.  SURVIVAL. Subject to the limitations and other provisions of this Agreement, the representations and warranties of Buyer contained herein shall survive the expiration or earlier termination of this Agreement for a period of twelve (12) months after such expiration o termination and (b) this Section 29 and Sections 10, 12, 13, 14, 15, 16, 17, 21, 22, 23, 24, 26, and 32 of this Agreement, as well as any other provision that, in order to give proper effect to its intent, should survive such expiration or termination, shall survive the expiration or earlier termination of this Agreement. All other provisions of this Agreement shall not survive the expiration or earlier termination of this Agreement.

        29.  RELATIONSHIP OF PARTIES. Nothing in this Agreement creates any agency, joint venture, partnership or other form of joint enterprise, employment or fiduciary relationship between the parties. Neither party has any express or implied right or authority to assume or create any obligations on behalf of or in the name of the other party or to bind the other party to any contract, agreement or undertaking with any third party.

        30.  HEADINGS. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.

        31.  ORDER OF PRECEDENCE. In the event of conflict between the Quote, a written agreement by MRP, and these Terms, the order of priority shall be: (1) the written

agreement by MRP, if only if executed by an MRP Officer, (2) the Quote and (3) these Terms, and only to the extent of the direct conflict. Notwithstanding the foregoing, MRP shall not be bound by, and specifically objects to, any terms, conditions or other provisions, both written and oral, which are different from, in addition to or inconsistent with the provisions of this Agreement which are set forth in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise of, or by, Buyer. Fulfillment of Buyer’s order shall not constitute acceptance of any of Buyer’s terms and conditions and does not serve to modify or amend the terms and conditions contained herein.

        32.  SEVERABILITY. If any part of this Agreement is held to be void, illegal or unenforceable, then it shall be deemed to be severed from this Agreement and the remaining provisions shall continue in full force and effect; provided, however, that if any fundamental term or provision of this Agreement is held to be void, illegal or unenforceable, the remainder of this Agreement shall be unenforceable. Upon a determination that any term or provision is void, illegal or unenforceable, the parties shall negotiate in good faith to modify this Agreement to effect the original intent of the parties as closely as possible in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.