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Medical Equipment Logistics Solutions for Safer, Smarter Global Supply Chains

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For large aesthetic clinic groups, hospital networks, and cross-border procurement teams, medical equipment logistics solutions are now as strategic as the devices themselves. When every shipment involves high-value, compliance-sensitive medical aesthetics systems, your supply chain must be engineered to control temperature, vibration, customs risks, and reverse logistics costs end to end.

Medical Equipment Logistics Solutions: Why Precision Matters in Aesthetic Care

Medical equipment logistics solutions for medical aesthetics must support delicate lasers, RF systems, IPL platforms, ultrasound and diagnostic devices moving between continents. These medical equipment logistics services need to guarantee that devices arrive calibrated, compliant, and ready for installation without hidden transit damage that shortens equipment life or voids warranties.

For international medical device logistics, the focus is no longer just “delivery on time.” Procurement leaders now demand medical equipment logistics solutions that integrate temperature monitoring, shock indicators, tamper-evident packaging, and full shipment visibility. As medical aesthetics devices become more powerful and complex, the quality of healthcare logistics directly affects patient outcomes, treatment uptime, and the financial performance of each clinic location.

Market Trends: Globalization of Medical Aesthetics Supply Chains

The global market for medical aesthetics, including energy-based devices, is expanding rapidly across Asia, Europe, North America, Latin America, and the Middle East. This expansion increases the complexity of medical device logistics planning, especially for multi-country deployment and centralized purchasing strategies. Large chain clinics and hospital groups frequently consolidate procurement to capture volume pricing, which in turn raises the stakes for centralized medical equipment logistics operations.

At the same time, supply chain disruptions, stricter regulatory oversight, and increasing expectations for rapid installation are pushing buyers to seek specialized medical equipment logistics solutions instead of generic freight services. Cross-border healthcare logistics now must account for country-specific customs codes, import licenses, test certificates, product registrations, and tax optimization. For high-value medical lasers, an error in documentation can immobilize equipment at customs for weeks, blocking the opening of new treatment rooms and delaying revenue.

Shipping Challenges for Medical Aesthetics Devices: Temperature, Shock, and Customs

Temperature-Controlled Medical Equipment Logistics

Medical aesthetics devices often include sensitive optics, electronics, and cooling systems that can be compromised by extreme temperatures. Effective medical equipment logistics solutions use:

  • Thermal-insulated packaging and palletization designed for the specific device.

  • Data loggers to record temperature over the entire journey.

  • Route planning that minimizes exposure to extreme heat or cold during transfers.

For shipments into regions with hot climates or long tarmac dwell times, sophisticated medical cold chain logistics practices are applied even when the device is not strictly a pharmaceutical product. The goal is to protect adhesives, lenses, circuit boards, and coolant reservoirs from thermal stress that can cause latent failures.

Shock and Vibration Protection in Medical Device Transport

Medical equipment logistics challenges also include protecting devices from vibration, tilt, and impact during road, air, and last-mile delivery. Precision aesthetic lasers and imaging systems can be knocked out of calibration by a single hard shock, even if the housing appears intact. Best-practice healthcare logistics solutions mitigate this through:

  • Custom foam-in-place or rigid crate designs tailored to the machine footprint.

  • Anti-vibration pallets and suspension systems for road legs.

  • Shock and tilt indicators mounted on each crate to provide objective evidence of mishandling.

For chain clinics, this level of transport engineering reduces installation delays, warranty disputes, and unplanned service calls after delivery. Procurement managers can include shock sensor reports as part of their acceptance process, strengthening vendor accountability and minimizing hidden quality risk.

Customs Clearance and Regulatory Compliance in Healthcare Logistics

Customs clearance is one of the most underestimated risks in global medical equipment logistics. Medical equipment often falls under complex HS classifications and may require:

  • Local registrations or listing with health authorities.

  • Certificates of conformity, origin, and sterilization (where applicable).

  • Import licenses for devices that emit radiation or use certain wavelengths.

Medical equipment logistics solutions with specialized healthcare customs teams standardize documentation templates, precertify recurring product lines, and maintain up-to-date country profiles. This reduces delays, fines, and storage charges at border warehouses. For groups expanding into new markets, partnering with a global medical equipment logistics provider that understands local healthcare regulations can be the difference between a smooth launch and months of lost capacity.

How a Global Medical Logistics Network Protects Your Devices

Medical Equipment Logistics Solutions Across Asia, Europe, and the Americas

A robust global medical equipment logistics network links origin factories, refurbishment centers, repair hubs, and distribution warehouses across multiple continents. For example:

  • Asia: Export hubs near manufacturing clusters in China, South Korea, and Southeast Asia consolidate outbound shipments, manage regional cross-border flows, and enable rapid deployment to emerging markets.

  • Europe: Centralized warehousing supports EU-wide distribution, post-Brexit UK flows, and specialized handling for high-value devices such as dermatology lasers and surgical systems.

  • Americas: North American and Latin American hubs manage both imports and intra-regional transfers, enabling clinics to balance inventory across cities and countries as patient demand shifts.

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These healthcare logistics networks rely on standardized handling protocols, trained medical device technicians for de-palletization and repackaging, and integrated IT systems for tracking shipments through each leg of the journey. For cross-regional projects, multi-modal solutions combine air freight for urgent deployments with ocean or rail for cost-optimized replenishment and returns.

End-to-End Visibility and Risk Management in Medical Device Logistics

Procurement and supply chain leaders need granular visibility for every high-value shipment. Modern medical equipment logistics solutions provide:

  • Real-time tracking from pickup to installation, including customs milestones.

  • Integrated temperature, shock, and tilt data accessible via a centralized dashboard.

  • Exception alerts that trigger contingency plans when delays or anomalies arise.

This visibility enables large chain clinics to coordinate installation teams, marketing campaigns, and patient bookings with confidence. For cross-border reverse logistics, the same systems manage device retrieval, de-installation scheduling, and regulatory documentation for re-export.

Core Technology in Medical Equipment Logistics Solutions

Smart Packaging, IoT Sensors, and Digital Twins

Medical device logistics is increasingly powered by smart packaging and IoT technology. Crates for aesthetic devices can incorporate sensors that record:

  • Temperature and humidity exposure.

  • Cumulative shock and vibration levels.

  • Geolocation data at regular intervals.

This data creates a digital record of each device’s transit conditions, forming a kind of digital twin of the shipment. When combined with device performance data after installation, procurement teams can identify logistics routes or carriers that correlate with higher failure rates and adjust their network accordingly.

Healthcare Logistics Management Platforms and Integration

Enterprise-grade medical equipment logistics solutions integrate with procurement platforms, ERP systems, and service management tools. This enables:

  • Auto-generation of shipping instructions from purchase orders.

  • Automated capture of serial numbers, lot numbers, and asset tags during packing.

  • Seamless creation of installation, calibration, and warranty records once the device arrives.

By treating logistics milestones as part of the medical device lifecycle, organizations gain tighter control over asset utilization, depreciation planning, and service scheduling. Reverse logistics for trade-in devices, demo units, and loaners can then be orchestrated with the same precision as forward shipments.

Reverse Logistics in Healthcare: Turning Returns into Strategic Advantage

Reverse Logistics for Medical Devices and Trade-In Programs

Reverse logistics in healthcare is not just about returns; it is about actively managing the lifecycle of high-value equipment. For medical aesthetics clinics, reverse logistics covers:

  • Trade-in programs when upgrading to newer laser or RF platforms.

  • End-of-life returns for safe disposal or recycling.

  • Warranty returns and failure analysis.

  • Redistribution of equipment from low-usage sites to high-demand clinics.

Effective reverse logistics in healthcare requires precise planning for de-installation, on-site packaging, documentation for cross-border returns, and routing to the right processing facility. Poorly executed reverse logistics can expose clinics to data privacy risks, environmental non-compliance, and unnecessary downtime.

The Reverse Logistics Process for Medical Aesthetics Devices

A well-designed reverse logistics process for medical equipment typically includes:

  • Validation of device eligibility, serial number capture, and condition assessment.

  • Scheduling of on-site technician visits to de-install and professionally pack the system.

  • Coordination with specialized medical equipment carriers for pick-up and export.

  • Routing to inspection, repair, or refurbishment centers, supported by clear SLAs.

For trade-in programs, medical equipment logistics solutions ensure that the replacement device and the retrieved unit are tightly synchronized, so clinics avoid gaps in treatment availability. Reverse logistics in healthcare can be structured to minimize taxable events, optimize cross-border flows, and recover maximum residual value from used devices.

ALLWILL: Logistics-Ready Medical Aesthetics Lifecycle Support

ALLWILL is redefining B2B medical aesthetics by focusing on innovation, trust, and efficiency. The company’s mission is to solve the real-world challenges practitioners face when sourcing, maintaining, and upgrading medical equipment by combining logistics-ready device management, a Smart Center for inspection and refurbishment, and digital platforms that connect clinics with vetted technicians, trainers, and inventory.

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Medical Equipment Lifecycle Logistics and Refurbishment

Integration of Smart Centers and Logistics Hubs

For medical aesthetics groups, the most efficient logistics strategy treats repair and refurbishment centers as core nodes in the supply chain. A Smart Center that can inspect, repair, and recertify returned devices turns reverse logistics into a continuous improvement loop. Devices collected through trade-in programs, demo rotations, or warranty returns are routed to the Smart Center, where technicians:

  • Perform multi-point inspections using manufacturer-level test procedures.

  • Replace consumables, optics, and critical components.

  • Update software, calibrate energy output, and verify safety parameters.

These refurbishment operations are tightly integrated with medical equipment logistics networks so that refurbished devices can be redistributed quickly to clinics that need cost-effective capacity or backup systems. This closed-loop logistics model simultaneously supports sustainability, uptime, and budget optimization.

Vendor Management Systems and Medical Device Logistics

Vendor management systems tailored to medical aesthetics connect logistics, service, and training into one ecosystem. By linking fully vetted technicians and trainers to logistics events, clinics can:

  • Ensure that every device delivery is followed promptly by installation and user training.

  • Coordinate preventative maintenance visits with planned shipments of spare parts.

  • Track technician performance, device uptime, and service history across the entire network.

For multinational clinic chains, this fusion of service vendor management and medical equipment logistics solutions creates a consistent experience across locations and reduces dependence on ad hoc local providers.

Top Logistics Services for Medical Aesthetics Devices

Name | Key Advantages | Ratings | Use Cases
Medical Equipment Forward Logistics | Temperature-controlled transport, shock-protected crating, global healthcare compliance | High reliability for cross-border shipments | New clinic openings, device deployments, multi-country rollouts
Reverse Logistics in Healthcare | Structured returns, trade-in flows, certified destruction or refurbishment routing | Strong recovery of residual value | Trade-up programs, end-of-life asset management, regional redistribution
Medical Device Installation Logistics | Synchronized carrier and technician scheduling, inside delivery, white-glove handling | Enhanced first-time installation success | Complex imaging systems, multi-component laser platforms, sensitive RF systems
Refurbishment Center Logistics | Direct routing to inspection and repair hubs, integrated asset tracking | Lower total cost of ownership | Refurbished device programs, loaner pools, warranty repair cycles
Spare Parts and Consumable Logistics | High-frequency replenishment, multi-node warehousing, demand forecasting | Improved device uptime | High-throughput clinics, chain clinics with centralized procurement, cross-border parts management

Competitor Comparison Matrix: Specialized vs Generic Logistics Providers

Feature | Specialized Medical Equipment Logistics | Generic Freight Provider | Impact for Clinics
Temperature and Shock Control | Purpose-built packaging, IoT sensors, shipment-level data | Standard pallets and boxes, limited monitoring | Reduced risk of damage, fewer installation delays
Regulatory and Customs Expertise | Dedicated healthcare compliance teams, medical device classification expertise | General customs capabilities | Faster clearance, fewer fines or document holds
Reverse Logistics in Healthcare | Structured trade-in, returns, and refurbishment flows | Basic return shipping, no lifecycle focus | Higher asset recovery value, smoother upgrades
Technician and Training Coordination | Integrated scheduling with device delivery, onsite support | Separate from logistics operations | Faster go-live, less administrative overhead
Healthcare-Specific SLAs | Uptime-focused, installation-ready delivery commitments | Generic transit time guarantees | Improved capacity planning and revenue protection

Real Use Cases: Logistics-Driven ROI for Aesthetic Clinics

Case 1: Global Deployment for a Chain Clinic Group

A fast-growing aesthetic clinic chain decided to centralize procurement and use specialized medical equipment logistics solutions to deploy new laser devices across Asia and Europe. By combining calibrated packaging, real-time tracking, and synchronized installation logistics, they reduced average time from purchase order to first treatment by several weeks compared with previous fragmented approaches. The earlier revenue capture per site, combined with fewer damage-related delays, produced a significant uplift in return on investment for each device.

Case 2: Reverse Logistics Trade-In Program

A network of dermatology clinics wanted to upgrade to newer multi-platform lasers without increasing capital expenditure dramatically. They launched a structured trade-in program supported by reverse logistics in healthcare, with standardized de-installation procedures, certified packing, and direct routing to refurbishment centers. The trade-in value recovered from used devices offset a meaningful portion of new equipment costs, while clinics experienced minimal downtime because replacement units were scheduled to arrive within a tight window around removal of the old systems.

Case 3: Regional Refurbished Device Strategy

In markets where budget constraints were tighter, a hospital group adopted a hybrid strategy, mixing new and refurbished medical aesthetics devices managed through unified healthcare logistics. Returned devices were inspected, repaired, and redeployed to secondary locations using the same medical equipment logistics solutions as new equipment. This approach allowed the group to expand service coverage quickly while maintaining consistent clinical outcomes and traceable device history.

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Risk Management for Large Chains and Cross-Border Procurement

Addressing Transportation Risk Concerns for Procurement Managers

Procurement managers responsible for multi-million-dollar medical equipment portfolios often worry about shipment damage, customs delays, and unclear responsibilities between manufacturers, logistics partners, and local agents. A robust medical equipment logistics strategy addresses these concerns by:

  • Defining clear responsibility for packaging design, load securing, and insurance coverage.

  • Implementing documented handling procedures at each handover point.

  • Providing transparent data on temperature, shock, and location throughout the journey.

By articulating these healthcare logistics controls in contracts and service level agreements, procurement leaders gain confidence that transportation risk is actively managed, not merely accepted as an unavoidable cost.

Supply Chain Design for Multi-Country Aesthetic Clinic Networks

To support ongoing expansion, large chains increasingly adopt hub-and-spoke medical equipment logistics models with:

  • Regional warehouses stocking ready-to-ship devices and spare parts.

  • Standardized installation kits and documentation for each device type.

  • Predefined reverse logistics paths for trade-in, loaners, and emergency replacements.

Such designs allow procurement teams to move from reactive, shipment-by-shipment decision-making to proactive management of their global medical device logistics architecture. This lowers total landed cost, compresses deployment timelines, and improves uptime, all while maintaining regulatory compliance.

SEO-Focused Insights for Targeting Large Clinics and Procurement Leaders

Content and Messaging that Speak to Supply Chain Decision Makers

To reach large chain clinics and cross-border procurement managers searching for medical equipment logistics solutions and reverse logistics in healthcare, your messaging needs to emphasize risk mitigation, total cost of ownership, and lifecycle value. Procurement stakeholders are less interested in generic freight promises and more focused on:

  • Evidence of reduced damage rates and fewer installation failures.

  • Demonstrated customs clearance performance in their specific markets.

  • Clear integration between logistics, service, and training.

Marketing content should present medical equipment logistics services as part of an integrated value proposition that aligns with centralized purchasing strategies, capital planning, and multi-year device lifecycle management.

Keywords, Structure, and On-Page Optimization for Medical Logistics Topics

Articles and landing pages targeting medical equipment logistics searches should align headings, internal structure, and terminology with how decision makers think and search. This means using phrases like medical equipment logistics solutions, healthcare logistics, medical device supply chain, and reverse logistics in healthcare in natural, context-rich ways. Case studies, comparison matrices, and real-world scenarios make the content more actionable and credible for procurement leaders evaluating partners.

Future Trends in Medical Equipment Logistics and Reverse Logistics

Looking ahead, medical device logistics will be shaped by several forces: increasing regulatory scrutiny, sustainability expectations, and the need for even higher uptime. Logistics networks will continue to adopt greener transport modes and packaging materials while maintaining strict protection for delicate equipment. Data from IoT sensors and service records will feed predictive models that recommend optimal routes, carriers, and refurbishment cycles for each device type.

Reverse logistics in healthcare will likely become even more central as clinics, manufacturers, and third-party providers collaborate to extend device lifecycles and reduce waste. Trade-in and refurbishment programs will be normalized in procurement policies, embedded in contracts, and supported by standardized healthcare logistics capabilities. For medical aesthetics, this evolution means that the clinics with the most advanced logistics strategies will enjoy faster access to new technology, more predictable uptime, and better financial performance across their device portfolios.

Three-Level Conversion Funnel: From Awareness to Long-Term Partnership

For clinic groups just beginning to consider specialized medical equipment logistics solutions, the first step is to audit current shipments, damage incidents, and customs delays, then benchmark against best practices in healthcare logistics. Once gaps are identified, engage with a provider that can design and pilot a tailored logistics program for a subset of routes or devices, demonstrating measurable improvements in lead times and damage rates. After proven success in these pilots, extend the partnership into a full lifecycle model that includes forward logistics, reverse logistics in healthcare, refurbishment flows, and integrated technician and training coordination, building a long-term framework that supports ongoing growth and technology upgrades.

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These Terms and Conditions (these “Terms”), together with the attached or accompanying quote page (the “Quote,” collectively, this “Agreement”), exclusively govern the sale by Healthcare Markets, Inc., a Delaware corporation doing business as “Powered by MRP” (“MRP”), and the purchase and use by the buyer set forth on the Quote (“Buyer”), of the equipment (the“Equipment”) and/or services (the “Services”).

        1.  EQUIPMENT AVAILABILITY. Equipment offered for sale by MRP is subject to availability. MRP shall not be liable to Buyer in case of stock outage or unavailability of the Equipment. MRP reserves the right to change the equipment offered for sale at any time and without notice to Buyer. Availability of equipment may be determined when an order is placed, and, if unavailable, MRP will inform Buyer of such unavailability, offer other available equipment as substitution or cancel the order. Such cancelled order will be refunded by MRP to Buyer, except for an order for a Special Order Product, which cannot be cancelled once the order is placed.

        2.  PRICES. Written price quotations on the Quote shall last for ten (10) days from the date issued and then automatically expire, and quoted prices do not include taxes, freight, handling, duty, insurance or other similar charges, which Buyer must pay unless waived in writing by MRP or a valid tax exemption certificate is provided to MRP. Notwithstanding the foregoing, all published prices may be changed by MRP at any time without notice to Buyer.

        3.  TERMS OF PAYMENT. Unless otherwise agreed to on the Quote or in writing by MRP, prepayment in full is required, by bank transfer, cash, credit card or certified check, and where partial pre-payment is permitted, such payment shall be nonrefundable with the balance due net thirty (30) days from the date of invoice. MRP reserves the right to modify or revoke any credit previously extended. Past due balances shall be subject to a service charge of one and one-half percent (1.5%) per month, not to exceed the maximum amount permitted by applicable law. Buyer agrees to pay all fees, charges or other sums payable hereunder, including collection fees incurred, with no right of set-off or reduction of any nature unless approved in writing by an MRP corporate officer (an “MRP Officer”). Buyer hereby grants, and MRP reserves, a purchase money security interest in the Equipment purchased, and in any proceeds thereof, to secure Buyer’s payment obligations hereunder. Buyer shall cooperate fully with MRP to execute such documents and accomplish such filings and/or recordings as MRP may deem necessary for the protection of its interests in the Equipment furnished to Buyer, and in the event Buyer does not aid within a reasonable time after MRP asks Buyer to do so, Buyer hereby authorizes and appoints MRP as Buyer’s attorney-in-fact to execute, deliver and file at any time, any financing statement and/or take any other action permitted by applicable law to perfect, enforce, continue and amend MRP’s security interest in any jurisdiction deemed appropriate by MRP. Buyer agrees that upon nonpayment of any charges due to MRP, MRP may cancel or delay delivery of the Equipment and/or suspend any applicable service coverage, which may resume only when MRP receives payment in full, and the warranty period will continue to run during such time of nonpayment although warranty service will not be available.

        4.  SHIPMENT AND DELIVERY. Delivery dates are estimated, and partial deliveries are allowed. MRP shall not be liable for or in respect of any loss or damage arising from any delay in filling any order, failure to deliver or delay in delivery. No delay in the shipment or delivery of any Equipment relieves Buyer of its obligations under this Agreement, including, without limitation, accepting delivery of any remaining installment(s) of the Equipment, if applicable. Buyer must pay for, and hold MRP harmless from, all shipping, delivery, and insurance expenses unless otherwise agreed in writing by an MRP Officer or otherwise indicated on the Quote. MRP will not assume any liability if MRP selects the shipping methods nor will any carrier be deemed to be MRP’s agent. “Time is of the essence” terms will not apply to orders accepted by MRP. Title and risk of loss of the Equipment shall pass to Buyer, and delivery shall be deemed completed, when the Equipment is delivered to Buyer’s address. Should loss or damage in transit occur, Buyer’s payment obligations will not be affected. Buyer is liable for all costs for MRP’s holding or storing of the Equipment if delivery is delayed by Buyer or at Buyer’s request. If delivery is delayed over thirty (30) days, MRP may, at its option and upon notice to Buyer, cancel that and all future deliveries without further liability or obligation of any kind.

        5.  FORCE MAJEURE. MRP shall not be responsible for delays or failure to render or service any Equipment and/or perform any Service due to any cause beyond MRP’s control, including, but not limited to: (a) acts of God; (b) flood, fire, earthquake, epidemic, pandemic or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or act, riot or other civil unrest; (d) government order, law or actions; (e) embargoes or blockades in effect on or after the date of this Agreement; (f) national or regional emergency; (g) strikes, labor stoppages or slowdowns or other industrial disturbances; and (h) telecommunication breakdowns, power outages or shortages, lack of warehouse or storage space, inadequate transportation services or inability or delay in obtaining supplies of adequate or suitable material (each, a “Force Majeure Event”). Any delivery date may be extended, at MRP’s sole discretion, to the extent of any delay resulting from any Force Majeure Event.

        6.  ACCEPTANCE; INSPECTION. Except for Special Order Products, Buyer shall inspect all Equipment upon delivery and within forty-eight (48) hours of delivery to Buyer shall give written notice to MRP of any error or claim that any Equipment does not conform to the terms of this Agreement; any claims not made within such period shall be deemed waived and released, with the Equipment being accepted by Buyer. Except as provided under this Section 6 and Section 7 hereof, all sales of Equipment to Buyer are made on a one-way basis, and Buyer has no right to return Equipment purchased under this Agreement to MRP. Subject to the warranty set forth in Section 8(c)(iv), Services are deemed to be accepted by Buyer upon completion of their performance by MRP.

        7.  CANCELLATION CHARGES AND RETURNED EQUIPMENT POLICY. Returns and cancellations are not permitted without written approval by an MRP Officer, which shall be made in such MRP Officer’s sole discretion. If approved, MRP will issue a return merchandise authorization number, which Buyer must include in the returned packaging, and Buyer must pay MRP either a (a) twenty percent (20%) restocking charge on the purchase price of the item if Buyer’s written request for return or cancellation is received by MRP’s headquarters after MRP’s original shipment of the Equipment or (b) a ten percent (10%) cancellation damages charge if Buyer’s request was received before said shipment. The foregoing charges are agreed upon, not as a penalty, but because of the difficulty of computing actual damages, and until the applicable charge is paid and the Equipment has been received back by MRP in new condition, no refund will be given. This document or copies hereof may be filed with the appropriate authorities as a financing statement to pursue such charges. In no case will shipping and freight costs be refunded. Removed, replaced or substituted equipment and parts (collectively, “Returned Equipment”) shall become MRP’s property, with title and ownership transferring to MRP upon the earlier of its return or replacement, with MRP owing no other obligations on the Returned Equipment. Buyer hereby agrees to indemnify, defend and hold harmless MRP Indemnitees from any claims, costs, losses, attorneys’ fees and expenses related to any third-party attempts to claim ownership of the Returned Equipment or dispute any trade-in, removal, substitution or replacement, and the remaining provisions shall continue in full force and effect.

        8.  MRP’S WARRANTIES, IF ANY.

(a) Equipment Sold “As Is.” UNLESS OTHERWISE STATED ON THE QUOTE OR IN A WRITING SIGNED BY AN MRP OFFICER, BUYER AGREES THAT THE EQUIPMENT SOLD IN THIS AGREEMENT IS BEING SOLD ON AN “AS IS,” “AS AVAILABLE” BASIS, SUBJECT TO SECTIONS 8(c) AND 9, AND HAVE NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER IMPLIED OR ARISING BY LAW, STATUTE OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, NON-INFRINGEMENT, WORKMANLIKE MANNER, QUALITY, ACCURACY, TITLE, AND/OR IMPLIED FROM A COURSE OF DEALING OR PERFORMANCE USAGE IN TRADE.

(b) Special Order Product. If this Agreement includes the sale of a product that MRP does not currently have or typically keep in stock, in MRP’s sole determination, but is acquired from a third party specifically for Buyer (a “Special Order Product”), then Buyer agrees that (i) Buyer, at its sole discretion, has made the selection of such Special Order Product, (ii) such Special Order Product is being acquired by MRP solely at the request of Buyer, (iii) no representation, warranty or guarantee has been made by MRP with respect to such Special Order Product, (iv) the obligation of Buyer to pay MRP for the Special Order Product is absolute and unconditional, and (v) Buyer waives and releases MRP from all claims, damages and losses arising out of such Special Order Product. Special Order Products carry no right to inspection before or after delivery, and MRP is not responsible for examining or evaluating such Special Order Products. MRP makes no warranty about Special Order Products and offerings of the third party (including description of the Special Order Product). MRP does not assume any responsibility or liability for the actions, product and content of all these and any other third parties. If there are any problems with any Special Order Product, Buyer must contact the manufacturer of such Special Order Product for assistance.

(c) Limited Warranties, If Any.

(i) If the Quote expressly states that the Equipment has a warranty for a certain time (a “Warranty Period”), then MRP warrants that the Equipment shall be in good working order under normal use for the Warranty Period, which Warranty Period shall commence from the date of delivery to Buyer (the “Delivery Date”), unless otherwise approved by an MRP Officer in writing, except for the following: (A) New (not used or pre-owned) Equipment that is to be serviced by MRP: if the Quote is silent, warranted to be in good working order under normal use for one hundred eighty (180) days from the Delivery Date; (B) Used Equipment sold refurbished by MRP: if the Quote is silent, warranted to be in good working order under normal use for thirty (30) days from the Delivery Date; (C) Consumable/disposable Equipment: if the Quote is silent, warranted to have been shipped from MRP in functional condition, and no additional warranty shall apply; no service shall be provided either. These items should be inspected for obvious damage, subject to Section 6 and 8(e), and MRP’s obligation under this warranty and this Section 8(c)(i)(C) is limited to replacement of the Equipment; and (D) New (not used or pre-owned) Equipment that is to be serviced by the manufacturer: if the Quote is silent, MRP makes no warranty for any such Equipment. Buyer’s sole warranty for any such Equipment, if any, shall be the original manufacturer’s warranty, which MRP agrees to pass on to Buyer, as applicable. (ii) For the limited warranties of Section 8(c)(i), including exceptions (A) and (B), but not (C) or this (D), Buyer is entitled to telephone, e-mail and video technical assistance and, subject to Sections 8(d) and 8(e), repair or replacement of such Equipment, in MRP’s sole discretion, should the Equipment become inoperative through normal use during the Warranty Period. Loaner equipment is not provided, but if so arranged by MRP, Buyer shall pay MRP the cash list price of any unreturned loaner equipment provided by MRP within seven (7) days of a written demand from MRP. (iii) Repair or replacement under any limited warranty of Equipment may be with parts or products that are new, used or refurbished, carrying the same limited warranty for the remaining term of the original item. Repairs or replacements shall not interrupt, extend or prolong the term of the warranty. (iv) For Services purchased under this Agreement, MRP warrants that the Services shall be performed using competent personnel in a professional manner in accordance with generally recognized industry standards for similar services. Subject to Sections 6 and 8(e) herein, if any Service was not performed in accordance with the aforementioned warranty, then MRP shall, in its sole discretion, either (A) repair or re-perform the applicable Service, or (B) credit or refund the price of such Service at the pro rata contract rate.

(d) Exclusions. MRP reserves the right, without liability, to void all warranties and remedies, including any obligation to service, repair, replace or otherwise remedy defects, errors or failures of the Equipment due to the occurrence of any of these events, and MRP shall be in no way responsible for: (i) handling, maintenance or use in a manner that is inconsistent with and/or contrary to the original manufacturer’s or MRP’s recommended procedures and/or instructions, including, without limitation, use of or with an unauthorized third-party good or part; (ii) any failure or damage resulting from negligence, alteration, modification or relocation of the Equipment by Buyer, its employees, agents or representatives; (iii) attempted or actual unauthorized dismantling, disassembling, service, repair, addition or change of the Equipment, including, without limitation, changing the serial number or shot count; (iv) abnormal wear and tear, including, without limitation, use under abnormal conditions (e.g., unclean, dusty, or exposure to extreme electromagnetic radiation, temperature or humidity); or (v) damage or failure of the Equipment due to a Force Majeure Event or a problem in the premises of the Equipment. In any of the above situations, or for any Equipment that has no warranty, MRP has sole discretion to service the Equipment, at Buyer’s expense, at MRP’s then-in-effect rates for service, labor, travel, shipping and materials.

(e) Notice and Inspection. The limited warranties contained in this Section 8 are made on condition that immediate written notice of any noncompliance with the Equipment’s and/or the Service’s warranty be given to MRP, and provided that MRP’s inspection reveals that Buyer’s claim is valid under the terms of such warranty.

        9.  DISCLAIMERS; NO OTHER WARRANTY. EXCEPT TO THE EXTENT AS PROVIDED IN SECTION 8(c)(i)(D), BUYER ACKNOWLEDGES THAT MRP IS NOT BOUND BY ANY WARRANTY THAT MAY BE SET FORTH IN A MANUFACTURER’S WRITTEN MATERIALS THAT WOULD HAVE APPLIED HAD BUYER PURCHASED THE EQUIPMENT DIRECTLY FROM THE MANUFACTURER IN ITS UNUSED STATE. BUYER ACKNOWLEDGES THAT BUYER HAS NOT RELIED UPON ANY WARRANTY OTHER THAN AS SET FORTH IN THIS AGREEMENT. IN ADDITION, BUYER ALSO HEREBY ACKNOWLEDGES AND AGREES THAT ANY ORAL OR WRITTEN STATEMENTS CONCERNING USE AND REGULATION OF MEDICAL DEVICES SOLD BY MRP ARE AND SHALL BE CONSTRUED AS FOR INFORMATIONAL PURPOSES ONLY AND WITHOUT WARRANTY OR ASSURANCE BY MRP AS TO THEIR ACCURACY OR VALIDITY. MRP ALSO HEREBY DISCLAIMS ANY AND ALL WARRANTIES REGARDING OTHER MEDICAL CARE OR HELP, INCLUDING THE SELECTION OF AESTHETIC AND MEDICAL PROCEDURES AND PRODUCTS FOR, OR CARE OF, PATIENTS. THE LIMITED WARRANTIES OF THIS AGREEMENT, IF APPLICABLE TO ANY EQUIPMENT OR SERVICE FURNISHED UNDER THIS AGREEMENT, CONSTITUTE THE ONLY WARRANTIES MADE WITH RESPECT TO THE EQUIPMENT AND/OR SERVICE AND ANY DEFECT, DEFICIENCY OR NONCONFORMITY. TO THE EXTENT PERMITTED BY LAW, SUCH WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY, TITLE, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

        10.  LIMITATION OF LIABILITY. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, UNDER NO CIRCUMSTANCES SHALL MRP BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR SPECIAL DAMAGES, ARISING FROM, RELATED TO OR CAUSED, DIRECTLY OR INDIRECTLY, WHETHER FORESEEABLE OR NOT, BY THE EQUIPMENT AND/OR THE SERVICES, THE USE OR INABILITY TO USE THE EQUIPMENT, THE RESULTS GENERATED FROM THE EQUIPMENT AND/OR THE SERVICES, THIS AGREEMENT, ANY OTHER ACT OR OMISSION OF MRP, OR BASED UPON ANY OTHER LEGAL THEORY. IN NO EVENT SHALL MRP BE LIABLE FOR ANY LOSSES OF REVENUE, USE, BUSINESS OPPORTUNITY, PROFIT, SAVINGS OR ANY OTHER DAMAGES DUE TO ANY CAUSE WHATSOEVER, EVEN IF MRP OR ITS AGENTS HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE FOREGOING IS A SEPARATE, ESSENTIAL TERM OF THIS AGREEMENT, AND SHALL BE EFFECTIVE UPON THE FAILURE OF ANY REMEDY, EXCLUSIVE OR NOT. IN NO EVENT WILL MRP’S TOTAL LIABILITY UNDER THIS AGREEMENT EXCEED THE PURCHASE PRICE ACTUALLY PAID TO MRP BY BUYER FOR THE EQUIPMENT AND/OR THE SERVICES GIVING RISE TO THE CLAIM FOR WHICH DAMAGES ARE BEING SOUGHT. NO SUIT OR ACTION MAY BE BROUGHT BY BUYER, ITS SHAREHOLDERS, DIRECTORS, MANAGERS, EMPLOYEES OR AGENTS FOR ANY BREACH OF THIS AGREEMENT MORE THAN ONE (1) YEAR AFTER THE ACCRUAL OF SUCH CAUSE OF ACTION. IT IS AGREED THAT MRP’S LIABILITY IS SO LIMITED. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, BUYER ASSUMES ALL RISK AND LIABILITY FOR THE RESULTS OBTAINED BY THE USE OF ANY EQUIPMENT IN THE PRACTICE OF ANY PROCESS, WHETHER IN TERMS OF OPERATING COSTS, GENERAL EFFECTIVENESS, SUCCESS OR FAILURE, AND REGARDLESS OF ANY ORAL OR WRITTEN STATEMENTS MADE BY MRP, BY WAY OF TECHNICAL ADVICE OR OTHERWISE, RELATED TO THE USE OF THE EQUIPMENT.

        11.  BUYER’S REPRESENTATIONS AND WARRANTIES. Buyer represents and warrants to MRP that: (a) Buyer is duly organized, validly existing, and in good standing in the jurisdiction of Buyer’s formation; (b) Buyer is duly qualified to do business and is in good standing in every jurisdiction in which such qualification is required; (c) Buyer has the full right, power, and authority to enter into this Agreement and to perform Buyer’s obligations under this Agreement; (d) the execution of this Agreement by the person whose signature is set forth at the end hereof has been duly authorized by all necessary corporate action of Buyer; (e) when executed and delivered by each of MRP and Buyer, this Agreement will constitute the legal, valid and binding obligation of Buyer, enforceable against Buyer in accordance with its terms; (f) Buyer is in compliance with all applicable laws relating to this Agreement, the Equipment and the operation of Buyer’s business; (g) Buyer is not insolvent and is paying all of its debts as they become due; and (h) all financial information that Buyer has provided to MRP is true and accurate and fairly represents Buyer’s financial condition.

        12. PROPRIETARY RIGHTS.

(a) Ownership. No sale shall be construed as granting to Buyer any license or other right in, or to, any of MRP’s (i) patents; (ii) trademarks; (iii) internet domain names, whether or not trademarks, registered by any authorized private registrar or governmental authority, web addresses, web pages, websites and URLs; (iv) works of authorship, expressions, designs and design registrations, whether or not copyrightable, including copyrights and copyrightable works, software and firmware, technical data, data files, and databases and other specifications and documentation; (v) trade secrets; (vi) environmental or other testing applicable to the Equipment and/or the Services; and (vii) industrial and other intellectual property rights, and all rights, interests, and protections that are associated with, equivalent or similar to, or required for the exercise of, any of the foregoing, however arising, in each case whether registered or unregistered and including all registrations and applications for, and renewals or extensions of, such rights or forms of protection pursuant to the laws of any jurisdiction throughout in any part of the world (collectively, the “Intellectual Property Rights”).

(b) Prohibited Acts. Buyer shall not (i) take any action that might interfere with any of MRP’s rights in or to Intellectual Property Rights, including MRP’s ownership or exercise thereof; (ii) challenge any right, title, or interest of MRP in or to the Intellectual Property Rights; (iii) make any claim or take any action adverse to MRP’s ownership of the Intellectual Property Rights; (iv) register or apply for registrations, anywhere in the world, for MRP’s trademarks or any other trademark that is similar to MRP’s trademarks or that incorporates MRP’s trademarks in whole or in confusingly similar part; (v) use any mark, anywhere that is confusingly

similar to MRP’s trademarks in whole or in confusingly similar part; (vi) engage in any action that tends to disparage, dilute the value of or reflect negatively on the Equipment and/or the Services or any of MRP’s trademarks; (vii) misappropriate any of MRP’s trademarks for use as a domain name without prior written consent from MRP; or (viii) alter, obscure or remove any of MRP’s trademarks, or trademark or copyright notices or any other proprietary rights notices placed on the

Equipment, marketing materials or other materials that MRP may provide.

        13.  CONFIDENTIAL INFORMATION. Without the prior written consent of MRP,Buyer, directly or indirectly, shall not disclose (and will direct its directors, shareholders, employees and agents not to disclose) any Confidential Information. The term “Confidential Information” means any information of or relating to MRP or the Equipment and/or the Services not generally known to the public (other than as a result of disclosure in violation of this Agreement) in spoken, printed, electronic or any other form or medium, including, but not limited to, business processes, practices, methods, policies, plans, publications, documents, research, operations, services, strategies, techniques, agreements, contracts, transactions, potential transactions, know-how, trade secrets, databases, manuals, records, supplier information, financial information, accounting information, legal information, marketing information, pricing information, payroll information, personnel information, and supplier lists.

        14.  NON-SOLICITATION. Buyer agrees not to solicit or hire any personnel of MRP involved with the delivery of the Services during the provision of such Services and for twelve (12) months after the completion of such Services; provided, however, that Buyer may hire individuals employed by MRP who, without other solicitation, respond to advertisements or solicitations aimed at the general public.

        15.  EQUITABLE REMEDIES. Buyer acknowledges and agrees that (a) a breach or threatened breach by Buyer of any of its obligations under Sections 13 or 14 would give rise to irreparable harm to MRP for which monetary damages would not be an adequate remedy and (b) in the event of a breach or a threatened breach by Buyer of any such obligations, MRP shall, in addition to any and all other rights and remedies that may be available to MRP at law, at equity, or otherwise in respect of such breach, be entitled to equitable relief, including a temporary restraining order, an injunction, specific performance, and any other relief that may be available from a court of competent jurisdiction, without any requirement to post a bond or other security, and without any requirement to prove actual damages or that monetary damages will not afford an adequate remedy. Buyer agrees that Buyer will not oppose or otherwise challenge the appropriateness of equitable relief or the entry by a court of competent jurisdiction of an order granting equitable relief, in either case, consistent with the terms of this Section 15.

        16.  INDEMNIFICATION. Buyer agrees to indemnify, defend and hold harmless MRP and its directors, shareholders, employees and agents (collectively, “MRP Indemnitees”) against any liability, damage, loss or expense incurred by or imposed in connection with any claims, suits, actions, demands or judgments arising out of (a) any breach or non-fulfillment of any representation, warranty or covenant set forth in this Agreement by Buyer or its directors, managers, employees or agents (collectively, “Buyer’s Agents”); (b) any negligent act or omission or willful misconduct of Buyer or Buyer’s Agents in connection with this Agreement; (c) any bodily injury, death of any person or damage to real or tangible personal property caused by Buyer or Buyer’s Agents, including the use of unauthorized parts in or service of the Equipment; (d) any failure by Buyer or Buyer’s Agents to comply with any applicable laws; (e) any fraud or other intentional acts by Buyer or Buyer’s Agents; and (f) the use or operation of the Equipment, including, without limitation, any medical and/or surgical procedures performed by Buyer, and any of Buyer’s Agents, using the Equipment unless said damages are determined by a court of competence jurisdiction to be solely by the gross negligence of MRP or solely as result of a breach by MRP of the limited warranties contained herein.

        17.  DEFAULTS; REMEDIES. Notwithstanding anything herein to the contrary, should Buyer fail to pay for the order or any other amount, in whole or in part, when due or perform its other obligations under this Agreement or as otherwise mutually agreed in writing between Buyer and MRP (each, a “Default”), then MRP may take any and all actions available under law or equity to collect said amounts with a ten (10) day prior written notice, including, but not limited to, enforcing its security interest, accelerating the payment of and declaring immediately due and payable any unpaid balance of the order, referral to outside collection agencies and/or commencement of legal action. MRP’s rights shall be cumulative, and it shall not be required to have attempted to realize upon to the Equipment before taking any other collection actions. MRP may require that Buyer assemble and return any or all of the Equipment to MRP and, in the event Buyer fails to return such Equipment peaceably, enter upon the premises where such Equipment is located, with or without legal process, and repossess such Equipment. Upon a Default, Buyer agrees to pay upon MRP’s demand: (i) all costs and expenses incurred by MRP or its assignee in connection with the enforcement of any remedies, including all expenses incurred in connection with the return, sale, release or other disposition of the Equipment, including attorneys’ fees and other costs incurred by MRP or its assignee in enforcing or defending its rights and remedies under this Agreement and any other written agreement between Buyer and MRP.

        18.  COMPLIANCE WITH LAWS. Buyer shall (a) carry out the transactions contemplated by this sale and deal with the Equipment in conformity with all applicable laws, rules and regulations of all government authorities, including, without limitation, export laws, (b) obtain all permits and licenses required in connection with the purchase, shipment, installation or use of the Equipment, and (c) be solely responsible to fully understand and comply with laws, rules and regulations. Any information provided is as a convenience only.

        19.  FURTHER ASSURANCES. Upon MRP’s reasonable request, Buyer shall, at its sole cost and expense, execute and deliver all such further documents and instruments, and take all such further acts, necessary to give full effect to this Agreement.

        20.  ASSIGNMENT; SUCCESSORS AND ASSIGNS. Buyer cannot delegate any duties nor assign any rights or claims under this Agreement without MRP’s prior written consent, and any such attempt or assignment shall be void. In the event that Buyer finances its acquisition of any Equipment with a third party, Buyer may direct MRP to transfer title of such Equipment to such third-party financing company, with all remaining terms and conditions of this Agreement remaining in full force and effect. This Agreement is binding on and inures to the benefit of the parties to this Agreement and their respective permitted successors and permitted assigns.

        21.  NO THIRD-PARTY BENEFICIARIES. Subject to Section 16, this Agreement benefits solely the parties to this Agreement and their respective permitted successors and assigns, and nothing in this Agreement, express or implied, confers on any other person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of this Agreement.

        22.  GOVERNING LAW; VENUE. The application of the UN Convention on Contracts for the International Sale of Goods is expressly excluded. The parties agree that any and all claims, demands, disagreements, controversies or disputes arising out of or relating to this Agreement and any agreement or document delivered in connection herewith (collectively, “Claims”) shall be governed by and construed in accordance with the laws of the State of Utah and adjudicated exclusively in the state and federal courts located in or nearest to Summit County, Utah, which courts shall have the sole and exclusive jurisdiction and venue for adjudication of all Claims. The parties hereby agree upon, consent and stipulate to the jurisdiction and venue of the aforementioned courts for the adjudication of all Claims, to the exclusion of all other courts, forums and venues whatsoever.

        23.  NON-DISPARAGEMENT. Buyer shall not disparage MRP or MRP’s trademarks, websites, products or services, or display any such items in a derogatory or negative manner on any website or in any public forum or press release.

        24.  NOTICES. Any notice, demand, or communication required, permitted or desired to be given hereunder shall be deemed effectively given when personally delivered, when sent by electronic means, when received by overnight courier, or when mailed by prepaid, certified or registered mail, return receipt requested, addressed to the other party at its address set forth on the Quote or to such other address that the receiving party may designate from time to time in accordance with this Section 25.

        25.  PUBLIC ANNOUNCEMENTS. Unless otherwise stated herein, neither party shall issue a press release or otherwise advertise, make a public statement or disclose to any third-party information pertaining to the relationship arising under this Agreement, the existence or terms of this Agreement, the underlying transactions between MRP and Buyer or agent for Buyer or refer to the other party in relation to this Agreement without the other party’s prior written approval.

        26.  ENTIRE AGREEMENT; ADDITIONAL OR INCONSISTENT TERMS. Subject to Section 32, this Agreement constitutes the sole and entire agreement between the parties hereto relating to the subject matter hereof, and any unincorporated representation, affirmation of fact, course of prior dealings, promise or condition in connection therewith, or usage of the trade, shall not be binding on either party. Terms and conditions set forth which differ from, conflict with or are not included in this Agreement shall not be part of any agreement between MRP and Buyer unless both parties specifically accept such terms and conditions in writing.

        27.  WAIVER. No waiver under this Agreement is effective unless it is in writing and signed by the party waiving its right. Any waiver authorized on one occasion is effective only in that instance and only for the purpose stated and does not operate as a waiver on any future occasion. None of the following constitutes a waiver or estoppel of any right, remedy, power, privilege or condition arising from this Agreement: any failure or delay in exercising any right, remedy, power or privilege or in enforcing any condition under this Agreement; or any act, omission or course of dealing between the parties.

        28.  SURVIVAL. Subject to the limitations and other provisions of this Agreement, the representations and warranties of Buyer contained herein shall survive the expiration or earlier termination of this Agreement for a period of twelve (12) months after such expiration o termination and (b) this Section 29 and Sections 10, 12, 13, 14, 15, 16, 17, 21, 22, 23, 24, 26, and 32 of this Agreement, as well as any other provision that, in order to give proper effect to its intent, should survive such expiration or termination, shall survive the expiration or earlier termination of this Agreement. All other provisions of this Agreement shall not survive the expiration or earlier termination of this Agreement.

        29.  RELATIONSHIP OF PARTIES. Nothing in this Agreement creates any agency, joint venture, partnership or other form of joint enterprise, employment or fiduciary relationship between the parties. Neither party has any express or implied right or authority to assume or create any obligations on behalf of or in the name of the other party or to bind the other party to any contract, agreement or undertaking with any third party.

        30.  HEADINGS. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.

        31.  ORDER OF PRECEDENCE. In the event of conflict between the Quote, a written agreement by MRP, and these Terms, the order of priority shall be: (1) the written

agreement by MRP, if only if executed by an MRP Officer, (2) the Quote and (3) these Terms, and only to the extent of the direct conflict. Notwithstanding the foregoing, MRP shall not be bound by, and specifically objects to, any terms, conditions or other provisions, both written and oral, which are different from, in addition to or inconsistent with the provisions of this Agreement which are set forth in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise of, or by, Buyer. Fulfillment of Buyer’s order shall not constitute acceptance of any of Buyer’s terms and conditions and does not serve to modify or amend the terms and conditions contained herein.

        32.  SEVERABILITY. If any part of this Agreement is held to be void, illegal or unenforceable, then it shall be deemed to be severed from this Agreement and the remaining provisions shall continue in full force and effect; provided, however, that if any fundamental term or provision of this Agreement is held to be void, illegal or unenforceable, the remainder of this Agreement shall be unenforceable. Upon a determination that any term or provision is void, illegal or unenforceable, the parties shall negotiate in good faith to modify this Agreement to effect the original intent of the parties as closely as possible in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.