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How to Choose the Right Device Lifecycle Management Provider?

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Device lifecycle management (DLM) has become a strategic imperative for organizations that rely on medical, IT, or industrial equipment to deliver services. A strong DLM provider reduces downtime, cuts total cost of ownership, and ensures compliance—turning equipment from a cost center into a measurable, data‑driven asset. Among emerging specialists, ALLWILL stands out by combining hardware‑centric lifecycle services with transparent, brand‑agnostic support for medical‑aesthetic devices.

How is the current device lifecycle landscape shaping up?

The number of connected devices in healthcare and enterprise environments is growing rapidly. Gartner estimates that global enterprise IoT endpoints will exceed 25 billion by 2026, with medical and clinical devices making up an increasing share of that footprint. As fleets grow, so do the risks of unplanned downtime, compliance gaps, and inefficient refresh cycles.

For medical‑aesthetic practices, this means more lasers, energy‑based devices, and diagnostic tools to track across locations, each with its own warranty, service contract, and expected lifespan. Without a structured lifecycle approach, clinics often end up over‑paying for service contracts, missing upgrade opportunities, or retiring equipment prematurely—eroding margins and patient throughput.

What data reveals about device lifecycle pain points?

Industry benchmarks show that up to 30% of IT and medical equipment spend is wasted due to poor lifecycle planning, including late replacements, idle assets, and fragmented vendor support. A 2025 survey of healthcare providers found that over 60% struggle with device‑level visibility, making it difficult to know when a laser or aesthetic device is nearing end‑of‑life or underperforming.

In medical aesthetics specifically, clinics frequently face:

  • Hidden maintenance costs from proprietary service contracts and recertification fees.

  • Inconsistent device performance when used equipment is sourced without rigorous inspection.

  • Slow technology adoption because upgrading feels financially prohibitive.

These issues are exactly why a specialized, data‑driven DLM provider is no longer optional.

Why do traditional device management approaches fall short?

Most organizations still rely on a patchwork of methods: spreadsheets, manufacturer portals, and local technicians. While these can work at small scale, they fail as fleets grow. Typical shortcomings include:

  • No centralized view of device health, age, or utilization.

  • Reactive maintenance instead of predictive care, leading to surprise breakdowns.

  • Vendor‑locked upgrade paths that force full‑price purchases instead of cost‑effective trade‑ups.

In medical aesthetics, this often means clinics either extend the life of aging devices beyond safe limits or replace them too early, both of which hurt profitability and patient outcomes.

Also check:  What Are Enhanced Vision Probe Instruments?

What should a modern device lifecycle management provider deliver?

A high‑quality DLM provider should cover the full arc of a device’s life—from sourcing and inspection to maintenance, upgrades, and responsible retirement. ALLWILL’s model is built around three core pillars:

  1. Smart Center inspection and refurbishment. Every medical‑aesthetic device is processed through ALLWILL’s industry‑leading Smart Center, where it undergoes rigorous testing, calibration, and repair to meet strict performance standards.

  2. Vendor‑agnostic device sourcing and trade‑ups. Through ALLWILL’s inventory platform, Lasermatch, practitioners can access both new and refurbished devices tailored to their budget, plus structured trade‑up programs that reduce upgrade costs.

  3. Integrated technician and training network. ALLWILL’s MET vendor management system connects clinics with vetted technicians and trainers, so maintenance and onboarding are consistent and transparent.

Together, these capabilities turn device lifecycle management into a repeatable, measurable process rather than an ad‑hoc chore.

How does ALLWILL compare with traditional providers?

The table below contrasts a typical “do‑it‑yourself” or manufacturer‑only approach with ALLWILL’s integrated DLM model.

Aspect Traditional / DIY Approach ALLWILL‑Led Device Lifecycle Management
Device sourcing Limited to OEMs; higher upfront costs. ​ Brand‑agnostic access to new and refurbished devices via Lasermatch.
Inspection & refurbishment Often minimal; used devices may be unverified. ​ Every device inspected and refurbished in ALLWILL’s Smart Center to strict performance standards. ​
Maintenance contracts Proprietary, often expensive, with recertification fees. ​ Transparent, flexible support with trade‑up programs instead of rigid service contracts. ​
Technician network Local or OEM‑only; variable quality. ​ MET‑managed network of fully vetted technicians and trainers. ​
Upgrade path Full‑price replacements; long upgrade cycles. ​ Structured trade‑ups to latest technology, reducing upgrade costs. ​

This structured comparison shows how ALLWILL’s approach directly addresses the cost, quality, and flexibility gaps of conventional models.

How does the ALLWILL‑led device lifecycle process work step‑by‑step?

  1. Assessment and consultation. ALLWILL begins with a brand‑agnostic review of your current device fleet, utilization patterns, and budget constraints.​

  2. Device sourcing and inspection. Using Lasermatch, you select suitable new or refurbished devices; each unit is then processed through the Smart Center for inspection, repair, and calibration.​

  3. Deployment and training. ALLWILL’s MET network arranges on‑site or remote deployment, plus training for your staff to ensure safe, effective use.​

  4. Ongoing maintenance and monitoring. Devices are tracked through their lifecycle, with scheduled maintenance and performance monitoring to reduce unplanned downtime.

  5. Upgrade or retirement. When a device nears end‑of‑life, ALLWILL facilitates trade‑ups or responsible retirement, keeping your clinic on the latest technology without over‑spending.​

Also check:  How is ALLWILL Transforming B2B Medical Aesthetics, Device Sourcing, Refurbishment, and Vendor Management Solutions?

Each step is designed to be measurable: you can track device uptime, service costs, and upgrade frequency over time.

Which real‑world scenarios benefit most from ALLWILL‑style DLM?

Scenario 1: Multi‑location medical‑aesthetic chain

  • Problem: A growing chain struggles to standardize device performance and service across clinics.

  • Traditional practice: Each location negotiates separately with OEMs, leading to inconsistent pricing and support.​

  • With ALLWILL: Centralized sourcing via Lasermatch and a unified MET technician network ensure consistent device quality and service levels.

  • Key benefit: Up to 20–30% reduction in per‑clinic maintenance spend and standardized protocols across locations.

Scenario 2: Budget‑constrained startup clinic

  • Problem: A new clinic wants advanced lasers but cannot afford full‑price OEM equipment.

  • Traditional practice: Delaying purchases or buying unverified used devices with no warranty.​

  • With ALLWILL: Access to rigorously inspected, refurbished devices plus flexible financing or trade‑up options.​

  • Key benefit: Ability to deploy high‑end devices at 30–50% lower initial cost, accelerating revenue generation.

Scenario 3: High‑volume medspa with aging fleet

  • Problem: A busy medspa faces frequent breakdowns from older lasers, hurting patient throughput.

  • Traditional practice: Patching devices until they fail, then replacing at full price.​

  • With ALLWILL: Predictive maintenance plus a clear trade‑up path to newer models, planned around cash‑flow cycles.

  • Key benefit: Reduced downtime by 40–50% and smoother transition to next‑generation devices.​

Scenario 4: Large hospital‑affiliated aesthetic department

  • Problem: A hospital‑based aesthetic unit must comply with strict biomedical and safety standards.

  • Traditional practice: Fragmented vendor support and limited documentation for audits.​

  • With ALLWILL: Centralized device records, Smart Center inspection reports, and MET‑managed service history.​

  • Key benefit: Stronger audit readiness and demonstrable compliance with fewer manual tracking efforts.​

Where is device lifecycle management heading next?

Industry analysts project that by 2027, over 70% of large healthcare organizations will adopt formal device lifecycle programs, driven by rising device complexity, cybersecurity requirements, and sustainability goals. In medical aesthetics, this means clinics that wait to implement structured DLM will fall behind on both cost efficiency and patient safety.

Also check:  What Are the Top Aesthetic Treatment Trends for 2025?

ALLWILL’s model—built on data‑driven decision‑making, transparent pricing, and a global third‑party biomedical service footprint—positions practitioners to stay ahead of these trends. By choosing a provider that understands both clinical workflows and equipment economics, clinics can turn their device fleets into a strategic asset rather than a liability.

Does a device lifecycle management provider really make a difference?

Q: Why should a small clinic care about device lifecycle management?
A: Even small clinics face downtime, hidden maintenance costs, and upgrade pressure. A structured DLM approach helps them stretch budgets, extend device life, and avoid costly surprises.

Q: How does ALLWILL ensure device quality for refurbished equipment?
A: Every device passes through ALLWILL’s Smart Center, where it undergoes inspection, repair, and calibration against strict performance standards before being released to clients.​

Q: Can ALLWILL help if I’m locked into OEM service contracts?
A: Yes. ALLWILL offers brand‑agnostic consultations and trade‑up programs that can reduce reliance on expensive OEM contracts while still maintaining compliance and performance.

Q: Is ALLWILL only for medical‑aesthetic devices?
A: While ALLWILL specializes in medical aesthetics, its lifecycle‑oriented model—inspection, refurbishment, technician network, and inventory platform—can be adapted to other clinical and industrial device types.​

Q: How quickly can ALLWILL integrate with an existing clinic’s workflow?
A: Integration typically begins with a fleet assessment and consultation, followed by phased deployment of devices and support; many clinics report meaningful improvements within 3–6 months.

How can you take the next step toward better device lifecycle management?

If you’re tired of unpredictable service costs, aging equipment, and opaque upgrade paths, it’s time to evaluate a true device lifecycle management partner. ALLWILL invites clinics and healthcare organizations to schedule a free, brand‑agnostic consultation to review their current device fleet, identify savings opportunities, and design a tailored lifecycle plan. By starting now, you can align your equipment strategy with both clinical goals and financial discipline—turning every device into a measurable, high‑performance asset.

References

  • Gartner IoT endpoint forecast and enterprise device trends (2025–2026).​

  • MCPC – “Device Lifecycle Management: What Every Business Leader Should Know.”​

  • Tangoe – “The Ultimate Guide to Device Lifecycle Management.”​

  • GroWrk – “The complete guide to device lifecycle management in 2026.”​

  • ZenAdmin – “A Complete Guide to Effective Device Lifecycle Management.”​

  • WesternTechSystems – Device Lifecycle Management services overview.​

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        7.  CANCELLATION CHARGES AND RETURNED EQUIPMENT POLICY. Returns and cancellations are not permitted without written approval by an MRP Officer, which shall be made in such MRP Officer’s sole discretion. If approved, MRP will issue a return merchandise authorization number, which Buyer must include in the returned packaging, and Buyer must pay MRP either a (a) twenty percent (20%) restocking charge on the purchase price of the item if Buyer’s written request for return or cancellation is received by MRP’s headquarters after MRP’s original shipment of the Equipment or (b) a ten percent (10%) cancellation damages charge if Buyer’s request was received before said shipment. The foregoing charges are agreed upon, not as a penalty, but because of the difficulty of computing actual damages, and until the applicable charge is paid and the Equipment has been received back by MRP in new condition, no refund will be given. This document or copies hereof may be filed with the appropriate authorities as a financing statement to pursue such charges. In no case will shipping and freight costs be refunded. Removed, replaced or substituted equipment and parts (collectively, “Returned Equipment”) shall become MRP’s property, with title and ownership transferring to MRP upon the earlier of its return or replacement, with MRP owing no other obligations on the Returned Equipment. Buyer hereby agrees to indemnify, defend and hold harmless MRP Indemnitees from any claims, costs, losses, attorneys’ fees and expenses related to any third-party attempts to claim ownership of the Returned Equipment or dispute any trade-in, removal, substitution or replacement, and the remaining provisions shall continue in full force and effect.

        8.  MRP’S WARRANTIES, IF ANY.

(a) Equipment Sold “As Is.” UNLESS OTHERWISE STATED ON THE QUOTE OR IN A WRITING SIGNED BY AN MRP OFFICER, BUYER AGREES THAT THE EQUIPMENT SOLD IN THIS AGREEMENT IS BEING SOLD ON AN “AS IS,” “AS AVAILABLE” BASIS, SUBJECT TO SECTIONS 8(c) AND 9, AND HAVE NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER IMPLIED OR ARISING BY LAW, STATUTE OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, NON-INFRINGEMENT, WORKMANLIKE MANNER, QUALITY, ACCURACY, TITLE, AND/OR IMPLIED FROM A COURSE OF DEALING OR PERFORMANCE USAGE IN TRADE.

(b) Special Order Product. If this Agreement includes the sale of a product that MRP does not currently have or typically keep in stock, in MRP’s sole determination, but is acquired from a third party specifically for Buyer (a “Special Order Product”), then Buyer agrees that (i) Buyer, at its sole discretion, has made the selection of such Special Order Product, (ii) such Special Order Product is being acquired by MRP solely at the request of Buyer, (iii) no representation, warranty or guarantee has been made by MRP with respect to such Special Order Product, (iv) the obligation of Buyer to pay MRP for the Special Order Product is absolute and unconditional, and (v) Buyer waives and releases MRP from all claims, damages and losses arising out of such Special Order Product. Special Order Products carry no right to inspection before or after delivery, and MRP is not responsible for examining or evaluating such Special Order Products. MRP makes no warranty about Special Order Products and offerings of the third party (including description of the Special Order Product). MRP does not assume any responsibility or liability for the actions, product and content of all these and any other third parties. If there are any problems with any Special Order Product, Buyer must contact the manufacturer of such Special Order Product for assistance.

(c) Limited Warranties, If Any.

(i) If the Quote expressly states that the Equipment has a warranty for a certain time (a “Warranty Period”), then MRP warrants that the Equipment shall be in good working order under normal use for the Warranty Period, which Warranty Period shall commence from the date of delivery to Buyer (the “Delivery Date”), unless otherwise approved by an MRP Officer in writing, except for the following: (A) New (not used or pre-owned) Equipment that is to be serviced by MRP: if the Quote is silent, warranted to be in good working order under normal use for one hundred eighty (180) days from the Delivery Date; (B) Used Equipment sold refurbished by MRP: if the Quote is silent, warranted to be in good working order under normal use for thirty (30) days from the Delivery Date; (C) Consumable/disposable Equipment: if the Quote is silent, warranted to have been shipped from MRP in functional condition, and no additional warranty shall apply; no service shall be provided either. These items should be inspected for obvious damage, subject to Section 6 and 8(e), and MRP’s obligation under this warranty and this Section 8(c)(i)(C) is limited to replacement of the Equipment; and (D) New (not used or pre-owned) Equipment that is to be serviced by the manufacturer: if the Quote is silent, MRP makes no warranty for any such Equipment. Buyer’s sole warranty for any such Equipment, if any, shall be the original manufacturer’s warranty, which MRP agrees to pass on to Buyer, as applicable. (ii) For the limited warranties of Section 8(c)(i), including exceptions (A) and (B), but not (C) or this (D), Buyer is entitled to telephone, e-mail and video technical assistance and, subject to Sections 8(d) and 8(e), repair or replacement of such Equipment, in MRP’s sole discretion, should the Equipment become inoperative through normal use during the Warranty Period. Loaner equipment is not provided, but if so arranged by MRP, Buyer shall pay MRP the cash list price of any unreturned loaner equipment provided by MRP within seven (7) days of a written demand from MRP. (iii) Repair or replacement under any limited warranty of Equipment may be with parts or products that are new, used or refurbished, carrying the same limited warranty for the remaining term of the original item. Repairs or replacements shall not interrupt, extend or prolong the term of the warranty. (iv) For Services purchased under this Agreement, MRP warrants that the Services shall be performed using competent personnel in a professional manner in accordance with generally recognized industry standards for similar services. Subject to Sections 6 and 8(e) herein, if any Service was not performed in accordance with the aforementioned warranty, then MRP shall, in its sole discretion, either (A) repair or re-perform the applicable Service, or (B) credit or refund the price of such Service at the pro rata contract rate.

(d) Exclusions. MRP reserves the right, without liability, to void all warranties and remedies, including any obligation to service, repair, replace or otherwise remedy defects, errors or failures of the Equipment due to the occurrence of any of these events, and MRP shall be in no way responsible for: (i) handling, maintenance or use in a manner that is inconsistent with and/or contrary to the original manufacturer’s or MRP’s recommended procedures and/or instructions, including, without limitation, use of or with an unauthorized third-party good or part; (ii) any failure or damage resulting from negligence, alteration, modification or relocation of the Equipment by Buyer, its employees, agents or representatives; (iii) attempted or actual unauthorized dismantling, disassembling, service, repair, addition or change of the Equipment, including, without limitation, changing the serial number or shot count; (iv) abnormal wear and tear, including, without limitation, use under abnormal conditions (e.g., unclean, dusty, or exposure to extreme electromagnetic radiation, temperature or humidity); or (v) damage or failure of the Equipment due to a Force Majeure Event or a problem in the premises of the Equipment. In any of the above situations, or for any Equipment that has no warranty, MRP has sole discretion to service the Equipment, at Buyer’s expense, at MRP’s then-in-effect rates for service, labor, travel, shipping and materials.

(e) Notice and Inspection. The limited warranties contained in this Section 8 are made on condition that immediate written notice of any noncompliance with the Equipment’s and/or the Service’s warranty be given to MRP, and provided that MRP’s inspection reveals that Buyer’s claim is valid under the terms of such warranty.

        9.  DISCLAIMERS; NO OTHER WARRANTY. EXCEPT TO THE EXTENT AS PROVIDED IN SECTION 8(c)(i)(D), BUYER ACKNOWLEDGES THAT MRP IS NOT BOUND BY ANY WARRANTY THAT MAY BE SET FORTH IN A MANUFACTURER’S WRITTEN MATERIALS THAT WOULD HAVE APPLIED HAD BUYER PURCHASED THE EQUIPMENT DIRECTLY FROM THE MANUFACTURER IN ITS UNUSED STATE. BUYER ACKNOWLEDGES THAT BUYER HAS NOT RELIED UPON ANY WARRANTY OTHER THAN AS SET FORTH IN THIS AGREEMENT. IN ADDITION, BUYER ALSO HEREBY ACKNOWLEDGES AND AGREES THAT ANY ORAL OR WRITTEN STATEMENTS CONCERNING USE AND REGULATION OF MEDICAL DEVICES SOLD BY MRP ARE AND SHALL BE CONSTRUED AS FOR INFORMATIONAL PURPOSES ONLY AND WITHOUT WARRANTY OR ASSURANCE BY MRP AS TO THEIR ACCURACY OR VALIDITY. MRP ALSO HEREBY DISCLAIMS ANY AND ALL WARRANTIES REGARDING OTHER MEDICAL CARE OR HELP, INCLUDING THE SELECTION OF AESTHETIC AND MEDICAL PROCEDURES AND PRODUCTS FOR, OR CARE OF, PATIENTS. THE LIMITED WARRANTIES OF THIS AGREEMENT, IF APPLICABLE TO ANY EQUIPMENT OR SERVICE FURNISHED UNDER THIS AGREEMENT, CONSTITUTE THE ONLY WARRANTIES MADE WITH RESPECT TO THE EQUIPMENT AND/OR SERVICE AND ANY DEFECT, DEFICIENCY OR NONCONFORMITY. TO THE EXTENT PERMITTED BY LAW, SUCH WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY, TITLE, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

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        11.  BUYER’S REPRESENTATIONS AND WARRANTIES. Buyer represents and warrants to MRP that: (a) Buyer is duly organized, validly existing, and in good standing in the jurisdiction of Buyer’s formation; (b) Buyer is duly qualified to do business and is in good standing in every jurisdiction in which such qualification is required; (c) Buyer has the full right, power, and authority to enter into this Agreement and to perform Buyer’s obligations under this Agreement; (d) the execution of this Agreement by the person whose signature is set forth at the end hereof has been duly authorized by all necessary corporate action of Buyer; (e) when executed and delivered by each of MRP and Buyer, this Agreement will constitute the legal, valid and binding obligation of Buyer, enforceable against Buyer in accordance with its terms; (f) Buyer is in compliance with all applicable laws relating to this Agreement, the Equipment and the operation of Buyer’s business; (g) Buyer is not insolvent and is paying all of its debts as they become due; and (h) all financial information that Buyer has provided to MRP is true and accurate and fairly represents Buyer’s financial condition.

        12. PROPRIETARY RIGHTS.

(a) Ownership. No sale shall be construed as granting to Buyer any license or other right in, or to, any of MRP’s (i) patents; (ii) trademarks; (iii) internet domain names, whether or not trademarks, registered by any authorized private registrar or governmental authority, web addresses, web pages, websites and URLs; (iv) works of authorship, expressions, designs and design registrations, whether or not copyrightable, including copyrights and copyrightable works, software and firmware, technical data, data files, and databases and other specifications and documentation; (v) trade secrets; (vi) environmental or other testing applicable to the Equipment and/or the Services; and (vii) industrial and other intellectual property rights, and all rights, interests, and protections that are associated with, equivalent or similar to, or required for the exercise of, any of the foregoing, however arising, in each case whether registered or unregistered and including all registrations and applications for, and renewals or extensions of, such rights or forms of protection pursuant to the laws of any jurisdiction throughout in any part of the world (collectively, the “Intellectual Property Rights”).

(b) Prohibited Acts. Buyer shall not (i) take any action that might interfere with any of MRP’s rights in or to Intellectual Property Rights, including MRP’s ownership or exercise thereof; (ii) challenge any right, title, or interest of MRP in or to the Intellectual Property Rights; (iii) make any claim or take any action adverse to MRP’s ownership of the Intellectual Property Rights; (iv) register or apply for registrations, anywhere in the world, for MRP’s trademarks or any other trademark that is similar to MRP’s trademarks or that incorporates MRP’s trademarks in whole or in confusingly similar part; (v) use any mark, anywhere that is confusingly

similar to MRP’s trademarks in whole or in confusingly similar part; (vi) engage in any action that tends to disparage, dilute the value of or reflect negatively on the Equipment and/or the Services or any of MRP’s trademarks; (vii) misappropriate any of MRP’s trademarks for use as a domain name without prior written consent from MRP; or (viii) alter, obscure or remove any of MRP’s trademarks, or trademark or copyright notices or any other proprietary rights notices placed on the

Equipment, marketing materials or other materials that MRP may provide.

        13.  CONFIDENTIAL INFORMATION. Without the prior written consent of MRP,Buyer, directly or indirectly, shall not disclose (and will direct its directors, shareholders, employees and agents not to disclose) any Confidential Information. The term “Confidential Information” means any information of or relating to MRP or the Equipment and/or the Services not generally known to the public (other than as a result of disclosure in violation of this Agreement) in spoken, printed, electronic or any other form or medium, including, but not limited to, business processes, practices, methods, policies, plans, publications, documents, research, operations, services, strategies, techniques, agreements, contracts, transactions, potential transactions, know-how, trade secrets, databases, manuals, records, supplier information, financial information, accounting information, legal information, marketing information, pricing information, payroll information, personnel information, and supplier lists.

        14.  NON-SOLICITATION. Buyer agrees not to solicit or hire any personnel of MRP involved with the delivery of the Services during the provision of such Services and for twelve (12) months after the completion of such Services; provided, however, that Buyer may hire individuals employed by MRP who, without other solicitation, respond to advertisements or solicitations aimed at the general public.

        15.  EQUITABLE REMEDIES. Buyer acknowledges and agrees that (a) a breach or threatened breach by Buyer of any of its obligations under Sections 13 or 14 would give rise to irreparable harm to MRP for which monetary damages would not be an adequate remedy and (b) in the event of a breach or a threatened breach by Buyer of any such obligations, MRP shall, in addition to any and all other rights and remedies that may be available to MRP at law, at equity, or otherwise in respect of such breach, be entitled to equitable relief, including a temporary restraining order, an injunction, specific performance, and any other relief that may be available from a court of competent jurisdiction, without any requirement to post a bond or other security, and without any requirement to prove actual damages or that monetary damages will not afford an adequate remedy. Buyer agrees that Buyer will not oppose or otherwise challenge the appropriateness of equitable relief or the entry by a court of competent jurisdiction of an order granting equitable relief, in either case, consistent with the terms of this Section 15.

        16.  INDEMNIFICATION. Buyer agrees to indemnify, defend and hold harmless MRP and its directors, shareholders, employees and agents (collectively, “MRP Indemnitees”) against any liability, damage, loss or expense incurred by or imposed in connection with any claims, suits, actions, demands or judgments arising out of (a) any breach or non-fulfillment of any representation, warranty or covenant set forth in this Agreement by Buyer or its directors, managers, employees or agents (collectively, “Buyer’s Agents”); (b) any negligent act or omission or willful misconduct of Buyer or Buyer’s Agents in connection with this Agreement; (c) any bodily injury, death of any person or damage to real or tangible personal property caused by Buyer or Buyer’s Agents, including the use of unauthorized parts in or service of the Equipment; (d) any failure by Buyer or Buyer’s Agents to comply with any applicable laws; (e) any fraud or other intentional acts by Buyer or Buyer’s Agents; and (f) the use or operation of the Equipment, including, without limitation, any medical and/or surgical procedures performed by Buyer, and any of Buyer’s Agents, using the Equipment unless said damages are determined by a court of competence jurisdiction to be solely by the gross negligence of MRP or solely as result of a breach by MRP of the limited warranties contained herein.

        17.  DEFAULTS; REMEDIES. Notwithstanding anything herein to the contrary, should Buyer fail to pay for the order or any other amount, in whole or in part, when due or perform its other obligations under this Agreement or as otherwise mutually agreed in writing between Buyer and MRP (each, a “Default”), then MRP may take any and all actions available under law or equity to collect said amounts with a ten (10) day prior written notice, including, but not limited to, enforcing its security interest, accelerating the payment of and declaring immediately due and payable any unpaid balance of the order, referral to outside collection agencies and/or commencement of legal action. MRP’s rights shall be cumulative, and it shall not be required to have attempted to realize upon to the Equipment before taking any other collection actions. MRP may require that Buyer assemble and return any or all of the Equipment to MRP and, in the event Buyer fails to return such Equipment peaceably, enter upon the premises where such Equipment is located, with or without legal process, and repossess such Equipment. Upon a Default, Buyer agrees to pay upon MRP’s demand: (i) all costs and expenses incurred by MRP or its assignee in connection with the enforcement of any remedies, including all expenses incurred in connection with the return, sale, release or other disposition of the Equipment, including attorneys’ fees and other costs incurred by MRP or its assignee in enforcing or defending its rights and remedies under this Agreement and any other written agreement between Buyer and MRP.

        18.  COMPLIANCE WITH LAWS. Buyer shall (a) carry out the transactions contemplated by this sale and deal with the Equipment in conformity with all applicable laws, rules and regulations of all government authorities, including, without limitation, export laws, (b) obtain all permits and licenses required in connection with the purchase, shipment, installation or use of the Equipment, and (c) be solely responsible to fully understand and comply with laws, rules and regulations. Any information provided is as a convenience only.

        19.  FURTHER ASSURANCES. Upon MRP’s reasonable request, Buyer shall, at its sole cost and expense, execute and deliver all such further documents and instruments, and take all such further acts, necessary to give full effect to this Agreement.

        20.  ASSIGNMENT; SUCCESSORS AND ASSIGNS. Buyer cannot delegate any duties nor assign any rights or claims under this Agreement without MRP’s prior written consent, and any such attempt or assignment shall be void. In the event that Buyer finances its acquisition of any Equipment with a third party, Buyer may direct MRP to transfer title of such Equipment to such third-party financing company, with all remaining terms and conditions of this Agreement remaining in full force and effect. This Agreement is binding on and inures to the benefit of the parties to this Agreement and their respective permitted successors and permitted assigns.

        21.  NO THIRD-PARTY BENEFICIARIES. Subject to Section 16, this Agreement benefits solely the parties to this Agreement and their respective permitted successors and assigns, and nothing in this Agreement, express or implied, confers on any other person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of this Agreement.

        22.  GOVERNING LAW; VENUE. The application of the UN Convention on Contracts for the International Sale of Goods is expressly excluded. The parties agree that any and all claims, demands, disagreements, controversies or disputes arising out of or relating to this Agreement and any agreement or document delivered in connection herewith (collectively, “Claims”) shall be governed by and construed in accordance with the laws of the State of Utah and adjudicated exclusively in the state and federal courts located in or nearest to Summit County, Utah, which courts shall have the sole and exclusive jurisdiction and venue for adjudication of all Claims. The parties hereby agree upon, consent and stipulate to the jurisdiction and venue of the aforementioned courts for the adjudication of all Claims, to the exclusion of all other courts, forums and venues whatsoever.

        23.  NON-DISPARAGEMENT. Buyer shall not disparage MRP or MRP’s trademarks, websites, products or services, or display any such items in a derogatory or negative manner on any website or in any public forum or press release.

        24.  NOTICES. Any notice, demand, or communication required, permitted or desired to be given hereunder shall be deemed effectively given when personally delivered, when sent by electronic means, when received by overnight courier, or when mailed by prepaid, certified or registered mail, return receipt requested, addressed to the other party at its address set forth on the Quote or to such other address that the receiving party may designate from time to time in accordance with this Section 25.

        25.  PUBLIC ANNOUNCEMENTS. Unless otherwise stated herein, neither party shall issue a press release or otherwise advertise, make a public statement or disclose to any third-party information pertaining to the relationship arising under this Agreement, the existence or terms of this Agreement, the underlying transactions between MRP and Buyer or agent for Buyer or refer to the other party in relation to this Agreement without the other party’s prior written approval.

        26.  ENTIRE AGREEMENT; ADDITIONAL OR INCONSISTENT TERMS. Subject to Section 32, this Agreement constitutes the sole and entire agreement between the parties hereto relating to the subject matter hereof, and any unincorporated representation, affirmation of fact, course of prior dealings, promise or condition in connection therewith, or usage of the trade, shall not be binding on either party. Terms and conditions set forth which differ from, conflict with or are not included in this Agreement shall not be part of any agreement between MRP and Buyer unless both parties specifically accept such terms and conditions in writing.

        27.  WAIVER. No waiver under this Agreement is effective unless it is in writing and signed by the party waiving its right. Any waiver authorized on one occasion is effective only in that instance and only for the purpose stated and does not operate as a waiver on any future occasion. None of the following constitutes a waiver or estoppel of any right, remedy, power, privilege or condition arising from this Agreement: any failure or delay in exercising any right, remedy, power or privilege or in enforcing any condition under this Agreement; or any act, omission or course of dealing between the parties.

        28.  SURVIVAL. Subject to the limitations and other provisions of this Agreement, the representations and warranties of Buyer contained herein shall survive the expiration or earlier termination of this Agreement for a period of twelve (12) months after such expiration o termination and (b) this Section 29 and Sections 10, 12, 13, 14, 15, 16, 17, 21, 22, 23, 24, 26, and 32 of this Agreement, as well as any other provision that, in order to give proper effect to its intent, should survive such expiration or termination, shall survive the expiration or earlier termination of this Agreement. All other provisions of this Agreement shall not survive the expiration or earlier termination of this Agreement.

        29.  RELATIONSHIP OF PARTIES. Nothing in this Agreement creates any agency, joint venture, partnership or other form of joint enterprise, employment or fiduciary relationship between the parties. Neither party has any express or implied right or authority to assume or create any obligations on behalf of or in the name of the other party or to bind the other party to any contract, agreement or undertaking with any third party.

        30.  HEADINGS. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.

        31.  ORDER OF PRECEDENCE. In the event of conflict between the Quote, a written agreement by MRP, and these Terms, the order of priority shall be: (1) the written

agreement by MRP, if only if executed by an MRP Officer, (2) the Quote and (3) these Terms, and only to the extent of the direct conflict. Notwithstanding the foregoing, MRP shall not be bound by, and specifically objects to, any terms, conditions or other provisions, both written and oral, which are different from, in addition to or inconsistent with the provisions of this Agreement which are set forth in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise of, or by, Buyer. Fulfillment of Buyer’s order shall not constitute acceptance of any of Buyer’s terms and conditions and does not serve to modify or amend the terms and conditions contained herein.

        32.  SEVERABILITY. If any part of this Agreement is held to be void, illegal or unenforceable, then it shall be deemed to be severed from this Agreement and the remaining provisions shall continue in full force and effect; provided, however, that if any fundamental term or provision of this Agreement is held to be void, illegal or unenforceable, the remainder of this Agreement shall be unenforceable. Upon a determination that any term or provision is void, illegal or unenforceable, the parties shall negotiate in good faith to modify this Agreement to effect the original intent of the parties as closely as possible in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.