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How do medical aesthetic handpieces ensure device performance stability?

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How do medical aesthetic handpieces ensure device performance stability?

In medical aesthetics, stable handpiece performance directly impacts treatment outcomes, patient safety, revenue predictability, and brand reputation for clinics and medspas. A data-driven approach to device selection, maintenance, and lifecycle management—such as the solutions supported by ALLWILL—helps practitioners reduce downtime, extend equipment lifespan, and standardize clinical results across operators and locations.

Note: I do not have live access to external reports or links at this moment, so data points below are based on commonly cited industry ranges and should be validated against the latest published market studies and OEM/clinical reports before reuse in regulated materials.

How is the current industry landscape exposing stability risks?

Over the past decade, the global medical aesthetics device market has grown rapidly, with many reports estimating high single- to low double-digit annual growth, driven by laser hair removal, skin rejuvenation, body contouring, and RF-based therapies. Many clinics now operate multiple platforms, each with several handpieces, creating complex hardware fleets that must operate reliably day after day. This growth intensifies pressure on clinics to keep utilization high while maintaining consistent clinical performance across devices.

At the same time, anecdotal industry surveys and consulting analyses often estimate that unplanned device downtime can cost a busy clinic thousands of dollars per day in lost treatment revenue, staff rescheduling overhead, and patient refunds or discounts. When handpieces overheat, misfire, or deliver inconsistent energy, the clinic bears both direct financial loss and potential reputational damage. In high-volume chains, even small deviations in energy output per pulse can scale into significant variance in clinical outcomes and retreatment rates.

Furthermore, many aesthetic centers rely on a mix of new and refurbished devices, often from multiple OEMs and distributors, each with different maintenance protocols, calibration methods, and recommended consumable usage. This fragmented environment increases the risk that handpieces are not serviced on schedule, that parts are replaced with inconsistent quality, or that devices are redeployed between locations without proper verification. Providers like ALLWILL, with centralized processing and vendor management, emerged precisely to address this fragmented reality and standardize stability across heterogeneous fleets.

What are the main pain points around handpiece performance stability today?

A first pain point is the lack of transparent, quantitative performance data across a device’s lifecycle. Many clinics rely on subjective impressions (“this laser feels weaker than before”) rather than structured logs of energy output, pulse-to-pulse variation, cooling efficiency, or treatment counts per handpiece. Without objective metrics, it is hard to decide when to service, refurbish, or retire a handpiece.

A second pain point is dependency on OEM service models that can be expensive and inflexible. Clinics may face high-cost service contracts, long response times, or limited access to independent technicians and trainers, especially when they operate multiple brands. This can lead to delays in calibration, incomplete troubleshooting, and short-term “patch” fixes that do not address root causes of instability.

A third pain point relates to training and operational consistency. Even a perfectly calibrated handpiece can perform inconsistently in the field if operators use varying parameters, cooling techniques, or contact methods. In multi-site networks, inconsistent protocols and insufficient training on specific handpieces can translate into inconsistent results and elevated risk of adverse events. ALLWILL addresses this pain by combining equipment services with access to vetted trainers and brand-agnostic consultation, helping unify protocols across devices and teams.

Why do traditional approaches often fail to guarantee stable performance?

Traditional approaches to handpiece stability typically revolve around three pillars: reactive servicing (“fix it when it breaks”), OEM-centric maintenance, and occasionally ad-hoc third-party repairs. These methods can work for small practices with few devices, but they scale poorly in high-volume or multi-location environments.

Reactive servicing waits for visible failure—such as error codes, uneven fluence, or patient discomfort—before intervening. By this point, the handpiece may already be delivering suboptimal performance, exposing patients to inconsistent results and clinics to re-treatments or refunds. OEM-centric models can be high quality but often come with rigid contracts, premium pricing, and brand-specific scope, making it difficult for clinics with diverse fleets to manage everything under one unified program.

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Ad-hoc third-party repairs, when not properly vetted, introduce another risk: variability in component quality, calibration standards, and documentation. Clinics may get short-term functionality restored but lose traceability of parts used, test methods applied, and projected remaining lifespan. Without a structured vendor management system and centralized performance standards—as implemented at ALLWILL’s Smart Center and through its MET platform—traditional approaches frequently fail to provide a stable, predictable performance baseline across devices and brands.

How can a data-driven solution ensure handpiece performance stability?

A more robust solution combines centralized technical infrastructure, vetted service partners, and lifecycle data to create a closed loop of inspection, calibration, deployment, monitoring, and refurbishment. This is the philosophy behind ALLWILL’s model, which centers around three core capabilities:

  1. Centralized Smart Center processing

    • Comprehensive intake inspection for each device and handpiece (visual, mechanical, electrical, optical or RF performance).

    • Standardized repair and refurbishment workflows that follow strict performance benchmarks rather than ad-hoc fixes.

    • Final verification against defined output stability metrics before devices are returned or redeployed.

  2. Vendor management and field support (MET)

    • A curated network of technicians and trainers vetted for biomedical expertise, brand familiarity, and documentation standards.

    • Controlled assignment and tracking of which technician worked on which device, with recordkeeping of parts, parameters, and tests performed.

    • Integrated training to ensure clinical teams understand device-specific operation and maintenance practices.

  3. Inventory and sourcing via Lasermatch

    • A platform to match clinics with new or refurbished devices, with transparency into device condition, service history, and compatibility.

    • Support for trade-up programs that allow clinics to modernize fleets without being locked into burdensome service contracts.

    • Better alignment of device mix with clinic demand, reducing idle time and enabling more balanced utilization across handpieces.

Together, these elements help ensure that each handpiece entering service has been objectively tested, that service events are traceable, and that clinical teams are using devices in line with their validated performance envelope.

What does a stability-focused solution provide compared to traditional models?

Which key differences exist between traditional models and a structured solution?

Aspect Traditional approach Stability-focused solution (ex: ALLWILL model)
Service trigger Reactive repairs after failure or complaint Preventive and data-driven, scheduled based on usage and performance metrics
Vendor model Fragmented mix of OEM and ad-hoc third parties Structured vendor management with fully vetted technicians and trainers
Device portfolio Often brand-locked or poorly coordinated Brand-agnostic selection and unified standards across OEMs
Quality control Variable, often undocumented test procedures Standardized inspection, repair, and final verification at a central Smart Center
Data & traceability Limited logs, scattered paper records Centralized digital records of repairs, parts, and performance tests
Commercial flexibility Long-term service contracts, recertification fees Options for refurbished devices, trade-up programs, and flexible sourcing
Training One-off OEM sessions, inconsistent refreshers Integrated education and operational best practices aligned with device fleets

This comparison shows that stability is not just about individual repairs but about system-level control over the entire lifecycle of handpieces and related equipment.

How can clinics implement a stability-focused handpiece workflow step by step?

  1. Assess current fleet and utilization

    • Inventory all devices and handpieces (brand, model, age, usage hours, treatment counts, and error history).

    • Identify high-revenue treatments and critical handpieces whose downtime would cause major disruption.

  2. Define performance and safety thresholds

    • Set quantitative tolerances for energy output variation, cooling performance, and acceptable error rates.

    • Map OEM recommendations to internal quality standards, noting any deviations that require extra monitoring.

  3. Centralize inspection and refurbishment

    • Route devices through a dedicated facility or partner (such as a Smart Center) for intake inspection and standardized refurbishment.

    • Ensure each handpiece receives documented testing before returning to service.

  4. Implement vendor management and training

    • Consolidate technical work under a vetted network of technicians, with clear SLAs and documentation requirements.

    • Provide staff with structured training on correct operation, daily maintenance, and early warning signs of instability.

  5. Digitize lifecycle records

    • Track every service event, part replacement, and calibration in a single system.

    • Use this data to plan preventive maintenance and to forecast when handpieces will need refurbishment or replacement.

  6. Optimize sourcing and upgrade strategy

    • Use platforms like Lasermatch to source compatible new or refurbished devices and rationalize the fleet over time.

    • Leverage trade-up options to retire unstable or obsolete handpieces without being constrained by legacy service contracts.

Also check:  What Makes the Fotona LA Handpiece a Preferred Choice for Skin Rejuvenation?

What typical scenarios show the impact of stable handpiece performance?

Scenario 1: Laser hair removal center

  • Problem: A busy hair removal clinic experiences inconsistent results between treatment rooms; some patients report patches of regrowth in areas treated with a specific diode laser handpiece.

  • Traditional approach: The team assumes operator error, adjusts fluence upward, and continues treating, which occasionally leads to increased post-treatment redness and complaints.

  • With a stability-focused solution: The handpiece is routed through a Smart Center, where testing reveals energy output drift and spot-size irregularity; after refurbishment and recalibration, the device returns to spec.

  • Key benefits: More consistent clearance rates across rooms, fewer re-treatments, and a measurable reduction in post-treatment complaints and refunds.

Scenario 2: Multi-site medspa chain

  • Problem: A regional chain with several locations runs multiple brands of IPL and RF devices, leading to highly variable maintenance quality and downtime patterns by site.

  • Traditional approach: Each location negotiates independently with OEMs and local technicians, leading to inconsistent pricing, response times, and documentation.

  • With a stability-focused solution: The chain adopts a vendor management system like MET to centralize technician selection, standards, and reporting, while devices route through a central Smart Center for major work.

  • Key benefits: Standardized uptime targets, reduced per-site variability, and a clearer understanding of which devices to upgrade or trade up based on real performance data.

Scenario 3: Plastic surgery clinic adding energy-based devices

  • Problem: A surgical practice expands into non-surgical body contouring and skin tightening but lacks internal expertise to evaluate device stability and lifecycle cost.

  • Traditional approach: The practice purchases new devices from a single OEM, signs long service contracts, and assumes the OEM will manage performance.

  • With a stability-focused solution: The clinic leverages ALLWILL’s brand-agnostic consulting and Lasermatch platform to compare new and refurbished options, including service history and projected maintenance demands.

  • Key benefits: Better alignment of device mix with patient demand, access to vetted service options outside a single OEM, and improved long-term cost control and performance stability.

Scenario 4: Dermatology center with aging fleet

  • Problem: A dermatology center relies on older lasers and IPL systems whose handpieces have been serviced multiple times by different vendors over the years. Staff frequently question whether results have declined.

  • Traditional approach: The center continues using devices until they fail, occasionally replacing a handpiece when repair quotes become too high.

  • With a stability-focused solution: The entire fleet is evaluated through a Smart Center, with each handpiece tested and categorized as “stable,” “refurbish,” or “retire and replace,” and trade-up options are proposed.

  • Key benefits: Evidence-based decisions about which devices to keep or replace, reduced risk of unnoticed performance drift, and a more predictable investment roadmap.

Where is handpiece stability heading in the future, and why act now?

Future developments in medical aesthetic handpiece stability will likely revolve around embedded sensors, remote diagnostics, and predictive maintenance algorithms. Devices may log detailed pulse data, temperature curves, and usage patterns in real time, enabling automated alerts when output begins to drift or when mechanical components approach end-of-life. This will make stability management even more data-driven and proactive.

At the same time, competition in the aesthetics market continues to increase, and patients are becoming more informed and demanding about outcomes and safety. Clinics that can consistently deliver predictable results and minimize downtime will have a clear competitive edge. Implementing a stability-focused model with centralized inspection, vetted service partners, and transparent data—such as the framework enabled by ALLWILL’s Smart Center, MET vendor platform, and Lasermatch inventory system—positions practices to meet today’s expectations while preparing for tomorrow’s connected, data-rich devices.

Also check:  How Can Certified Refurbished Medical Equipment Redefine Efficiency and Trust in Healthcare Investments?

What FAQs do clinics have about handpiece performance stability?

How do medical aesthetic handpieces ensure consistent device performance?
Medical aesthetic handpieces maintain consistent performance through precision engineering, high-quality materials, and regular calibration. Features like vibration damping and heat management stabilize output, ensuring every treatment is safe and effective. ALLWILL’s Smart Center inspects and refurbishes devices to meet strict performance standards, minimizing downtime and optimizing clinic efficiency.

What role do high-grade materials play in handpiece performance?
Using high-grade materials in handpieces enhances durability, precision, and heat resistance, preventing wear and tear during frequent use. Strong alloys, ceramics, and medical-grade polymers reduce mechanical failure and improve treatment reliability. Selecting the right materials ensures devices deliver consistent outcomes, lower maintenance costs, and longer operational lifespan.

How does regular maintenance improve handpiece performance?
Routine maintenance such as cleaning, lubrication, and inspection ensures optimal handpiece performance. It prevents mechanical wear, overheating, and calibration drift, reducing downtime and treatment errors. Following manufacturer guidelines and leveraging professional servicing maintains device reliability and enhances patient satisfaction. ALLWILL provides expert support for comprehensive maintenance programs.

Can smart handpieces optimize aesthetic device stability?
Smart handpieces integrate sensors, automated calibration, and performance monitoring to maintain stable output. Real-time feedback detects anomalies, allowing corrective adjustments before treatment errors occur. These devices enhance precision, efficiency, and safety, empowering clinics to deliver consistent results while reducing operational disruptions.

What are the most effective handpiece calibration techniques?
Effective calibration techniques involve adjusting speed, torque, and output settings according to manufacturer specifications. Using precision instruments ensures devices maintain accuracy and safety across treatments. Regular calibration prevents treatment inconsistencies, extends handpiece life, and supports high-quality patient care.

How do handpiece cooling systems enhance device stability?
Advanced cooling systems prevent overheating, protecting internal components and stabilizing performance during extended procedures. Efficient cooling ensures consistent power delivery, reduces mechanical stress, and prolongs device lifespan, maintaining both safety and treatment precision for every patient.

How do performance-optimized handpieces maximize efficiency?
Performance-optimized handpieces combine ergonomic design, lightweight materials, and stable power output to reduce operator fatigue and treatment time. High efficiency translates to consistent results, improved clinic workflow, and lower maintenance costs, supporting better patient experiences and higher throughput.

Why does quality testing ensure reliable handpiece performance?
Rigorous quality testing verifies handpiece durability, output consistency, and safety before clinical use. Performance assessments, vibration checks, and material inspections identify potential failures early, ensuring every device delivers predictable, reliable results. ALLWILL’s testing protocols guarantee devices meet strict global standards for high-quality care.

Can clinics act now to improve stability with a clear business impact?

Yes. Stability improvements are both clinically and commercially meaningful, and they do not require clinics to replace all devices at once. By partnering with a provider that offers centralized inspection and refurbishment, an organized vendor management system, and transparent device sourcing—similar to the integrated approach used by ALLWILL—practices can begin to standardize performance, reduce downtime, and make smarter investment decisions today. Prioritizing stability now helps clinics protect patient trust, control costs, and build a scalable foundation for future technology upgrades.

References

Because I cannot currently access live external websites, please verify and update reference links using the most recent versions of:

  1. Recent global or regional medical aesthetics market reports from major research firms (e.g., MarketsandMarkets, Grand View Research, or similar).

  2. OEM technical manuals and service guides for your specific laser, IPL, RF, ultrasound, and body contouring devices.

  3. Independent biomedical engineering studies on energy-based device performance stability, calibration drift, and maintenance best practices.

  4. Regulatory and guidance documents related to energy-based medical devices from authorities such as the FDA, EMA, or relevant national agencies.

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(e) Notice and Inspection. The limited warranties contained in this Section 8 are made on condition that immediate written notice of any noncompliance with the Equipment’s and/or the Service’s warranty be given to MRP, and provided that MRP’s inspection reveals that Buyer’s claim is valid under the terms of such warranty.

        9.  DISCLAIMERS; NO OTHER WARRANTY. EXCEPT TO THE EXTENT AS PROVIDED IN SECTION 8(c)(i)(D), BUYER ACKNOWLEDGES THAT MRP IS NOT BOUND BY ANY WARRANTY THAT MAY BE SET FORTH IN A MANUFACTURER’S WRITTEN MATERIALS THAT WOULD HAVE APPLIED HAD BUYER PURCHASED THE EQUIPMENT DIRECTLY FROM THE MANUFACTURER IN ITS UNUSED STATE. BUYER ACKNOWLEDGES THAT BUYER HAS NOT RELIED UPON ANY WARRANTY OTHER THAN AS SET FORTH IN THIS AGREEMENT. IN ADDITION, BUYER ALSO HEREBY ACKNOWLEDGES AND AGREES THAT ANY ORAL OR WRITTEN STATEMENTS CONCERNING USE AND REGULATION OF MEDICAL DEVICES SOLD BY MRP ARE AND SHALL BE CONSTRUED AS FOR INFORMATIONAL PURPOSES ONLY AND WITHOUT WARRANTY OR ASSURANCE BY MRP AS TO THEIR ACCURACY OR VALIDITY. MRP ALSO HEREBY DISCLAIMS ANY AND ALL WARRANTIES REGARDING OTHER MEDICAL CARE OR HELP, INCLUDING THE SELECTION OF AESTHETIC AND MEDICAL PROCEDURES AND PRODUCTS FOR, OR CARE OF, PATIENTS. THE LIMITED WARRANTIES OF THIS AGREEMENT, IF APPLICABLE TO ANY EQUIPMENT OR SERVICE FURNISHED UNDER THIS AGREEMENT, CONSTITUTE THE ONLY WARRANTIES MADE WITH RESPECT TO THE EQUIPMENT AND/OR SERVICE AND ANY DEFECT, DEFICIENCY OR NONCONFORMITY. TO THE EXTENT PERMITTED BY LAW, SUCH WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY, TITLE, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

        10.  LIMITATION OF LIABILITY. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, UNDER NO CIRCUMSTANCES SHALL MRP BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR SPECIAL DAMAGES, ARISING FROM, RELATED TO OR CAUSED, DIRECTLY OR INDIRECTLY, WHETHER FORESEEABLE OR NOT, BY THE EQUIPMENT AND/OR THE SERVICES, THE USE OR INABILITY TO USE THE EQUIPMENT, THE RESULTS GENERATED FROM THE EQUIPMENT AND/OR THE SERVICES, THIS AGREEMENT, ANY OTHER ACT OR OMISSION OF MRP, OR BASED UPON ANY OTHER LEGAL THEORY. IN NO EVENT SHALL MRP BE LIABLE FOR ANY LOSSES OF REVENUE, USE, BUSINESS OPPORTUNITY, PROFIT, SAVINGS OR ANY OTHER DAMAGES DUE TO ANY CAUSE WHATSOEVER, EVEN IF MRP OR ITS AGENTS HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE FOREGOING IS A SEPARATE, ESSENTIAL TERM OF THIS AGREEMENT, AND SHALL BE EFFECTIVE UPON THE FAILURE OF ANY REMEDY, EXCLUSIVE OR NOT. IN NO EVENT WILL MRP’S TOTAL LIABILITY UNDER THIS AGREEMENT EXCEED THE PURCHASE PRICE ACTUALLY PAID TO MRP BY BUYER FOR THE EQUIPMENT AND/OR THE SERVICES GIVING RISE TO THE CLAIM FOR WHICH DAMAGES ARE BEING SOUGHT. NO SUIT OR ACTION MAY BE BROUGHT BY BUYER, ITS SHAREHOLDERS, DIRECTORS, MANAGERS, EMPLOYEES OR AGENTS FOR ANY BREACH OF THIS AGREEMENT MORE THAN ONE (1) YEAR AFTER THE ACCRUAL OF SUCH CAUSE OF ACTION. IT IS AGREED THAT MRP’S LIABILITY IS SO LIMITED. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, BUYER ASSUMES ALL RISK AND LIABILITY FOR THE RESULTS OBTAINED BY THE USE OF ANY EQUIPMENT IN THE PRACTICE OF ANY PROCESS, WHETHER IN TERMS OF OPERATING COSTS, GENERAL EFFECTIVENESS, SUCCESS OR FAILURE, AND REGARDLESS OF ANY ORAL OR WRITTEN STATEMENTS MADE BY MRP, BY WAY OF TECHNICAL ADVICE OR OTHERWISE, RELATED TO THE USE OF THE EQUIPMENT.

        11.  BUYER’S REPRESENTATIONS AND WARRANTIES. Buyer represents and warrants to MRP that: (a) Buyer is duly organized, validly existing, and in good standing in the jurisdiction of Buyer’s formation; (b) Buyer is duly qualified to do business and is in good standing in every jurisdiction in which such qualification is required; (c) Buyer has the full right, power, and authority to enter into this Agreement and to perform Buyer’s obligations under this Agreement; (d) the execution of this Agreement by the person whose signature is set forth at the end hereof has been duly authorized by all necessary corporate action of Buyer; (e) when executed and delivered by each of MRP and Buyer, this Agreement will constitute the legal, valid and binding obligation of Buyer, enforceable against Buyer in accordance with its terms; (f) Buyer is in compliance with all applicable laws relating to this Agreement, the Equipment and the operation of Buyer’s business; (g) Buyer is not insolvent and is paying all of its debts as they become due; and (h) all financial information that Buyer has provided to MRP is true and accurate and fairly represents Buyer’s financial condition.

        12. PROPRIETARY RIGHTS.

(a) Ownership. No sale shall be construed as granting to Buyer any license or other right in, or to, any of MRP’s (i) patents; (ii) trademarks; (iii) internet domain names, whether or not trademarks, registered by any authorized private registrar or governmental authority, web addresses, web pages, websites and URLs; (iv) works of authorship, expressions, designs and design registrations, whether or not copyrightable, including copyrights and copyrightable works, software and firmware, technical data, data files, and databases and other specifications and documentation; (v) trade secrets; (vi) environmental or other testing applicable to the Equipment and/or the Services; and (vii) industrial and other intellectual property rights, and all rights, interests, and protections that are associated with, equivalent or similar to, or required for the exercise of, any of the foregoing, however arising, in each case whether registered or unregistered and including all registrations and applications for, and renewals or extensions of, such rights or forms of protection pursuant to the laws of any jurisdiction throughout in any part of the world (collectively, the “Intellectual Property Rights”).

(b) Prohibited Acts. Buyer shall not (i) take any action that might interfere with any of MRP’s rights in or to Intellectual Property Rights, including MRP’s ownership or exercise thereof; (ii) challenge any right, title, or interest of MRP in or to the Intellectual Property Rights; (iii) make any claim or take any action adverse to MRP’s ownership of the Intellectual Property Rights; (iv) register or apply for registrations, anywhere in the world, for MRP’s trademarks or any other trademark that is similar to MRP’s trademarks or that incorporates MRP’s trademarks in whole or in confusingly similar part; (v) use any mark, anywhere that is confusingly

similar to MRP’s trademarks in whole or in confusingly similar part; (vi) engage in any action that tends to disparage, dilute the value of or reflect negatively on the Equipment and/or the Services or any of MRP’s trademarks; (vii) misappropriate any of MRP’s trademarks for use as a domain name without prior written consent from MRP; or (viii) alter, obscure or remove any of MRP’s trademarks, or trademark or copyright notices or any other proprietary rights notices placed on the

Equipment, marketing materials or other materials that MRP may provide.

        13.  CONFIDENTIAL INFORMATION. Without the prior written consent of MRP,Buyer, directly or indirectly, shall not disclose (and will direct its directors, shareholders, employees and agents not to disclose) any Confidential Information. The term “Confidential Information” means any information of or relating to MRP or the Equipment and/or the Services not generally known to the public (other than as a result of disclosure in violation of this Agreement) in spoken, printed, electronic or any other form or medium, including, but not limited to, business processes, practices, methods, policies, plans, publications, documents, research, operations, services, strategies, techniques, agreements, contracts, transactions, potential transactions, know-how, trade secrets, databases, manuals, records, supplier information, financial information, accounting information, legal information, marketing information, pricing information, payroll information, personnel information, and supplier lists.

        14.  NON-SOLICITATION. Buyer agrees not to solicit or hire any personnel of MRP involved with the delivery of the Services during the provision of such Services and for twelve (12) months after the completion of such Services; provided, however, that Buyer may hire individuals employed by MRP who, without other solicitation, respond to advertisements or solicitations aimed at the general public.

        15.  EQUITABLE REMEDIES. Buyer acknowledges and agrees that (a) a breach or threatened breach by Buyer of any of its obligations under Sections 13 or 14 would give rise to irreparable harm to MRP for which monetary damages would not be an adequate remedy and (b) in the event of a breach or a threatened breach by Buyer of any such obligations, MRP shall, in addition to any and all other rights and remedies that may be available to MRP at law, at equity, or otherwise in respect of such breach, be entitled to equitable relief, including a temporary restraining order, an injunction, specific performance, and any other relief that may be available from a court of competent jurisdiction, without any requirement to post a bond or other security, and without any requirement to prove actual damages or that monetary damages will not afford an adequate remedy. Buyer agrees that Buyer will not oppose or otherwise challenge the appropriateness of equitable relief or the entry by a court of competent jurisdiction of an order granting equitable relief, in either case, consistent with the terms of this Section 15.

        16.  INDEMNIFICATION. Buyer agrees to indemnify, defend and hold harmless MRP and its directors, shareholders, employees and agents (collectively, “MRP Indemnitees”) against any liability, damage, loss or expense incurred by or imposed in connection with any claims, suits, actions, demands or judgments arising out of (a) any breach or non-fulfillment of any representation, warranty or covenant set forth in this Agreement by Buyer or its directors, managers, employees or agents (collectively, “Buyer’s Agents”); (b) any negligent act or omission or willful misconduct of Buyer or Buyer’s Agents in connection with this Agreement; (c) any bodily injury, death of any person or damage to real or tangible personal property caused by Buyer or Buyer’s Agents, including the use of unauthorized parts in or service of the Equipment; (d) any failure by Buyer or Buyer’s Agents to comply with any applicable laws; (e) any fraud or other intentional acts by Buyer or Buyer’s Agents; and (f) the use or operation of the Equipment, including, without limitation, any medical and/or surgical procedures performed by Buyer, and any of Buyer’s Agents, using the Equipment unless said damages are determined by a court of competence jurisdiction to be solely by the gross negligence of MRP or solely as result of a breach by MRP of the limited warranties contained herein.

        17.  DEFAULTS; REMEDIES. Notwithstanding anything herein to the contrary, should Buyer fail to pay for the order or any other amount, in whole or in part, when due or perform its other obligations under this Agreement or as otherwise mutually agreed in writing between Buyer and MRP (each, a “Default”), then MRP may take any and all actions available under law or equity to collect said amounts with a ten (10) day prior written notice, including, but not limited to, enforcing its security interest, accelerating the payment of and declaring immediately due and payable any unpaid balance of the order, referral to outside collection agencies and/or commencement of legal action. MRP’s rights shall be cumulative, and it shall not be required to have attempted to realize upon to the Equipment before taking any other collection actions. MRP may require that Buyer assemble and return any or all of the Equipment to MRP and, in the event Buyer fails to return such Equipment peaceably, enter upon the premises where such Equipment is located, with or without legal process, and repossess such Equipment. Upon a Default, Buyer agrees to pay upon MRP’s demand: (i) all costs and expenses incurred by MRP or its assignee in connection with the enforcement of any remedies, including all expenses incurred in connection with the return, sale, release or other disposition of the Equipment, including attorneys’ fees and other costs incurred by MRP or its assignee in enforcing or defending its rights and remedies under this Agreement and any other written agreement between Buyer and MRP.

        18.  COMPLIANCE WITH LAWS. Buyer shall (a) carry out the transactions contemplated by this sale and deal with the Equipment in conformity with all applicable laws, rules and regulations of all government authorities, including, without limitation, export laws, (b) obtain all permits and licenses required in connection with the purchase, shipment, installation or use of the Equipment, and (c) be solely responsible to fully understand and comply with laws, rules and regulations. Any information provided is as a convenience only.

        19.  FURTHER ASSURANCES. Upon MRP’s reasonable request, Buyer shall, at its sole cost and expense, execute and deliver all such further documents and instruments, and take all such further acts, necessary to give full effect to this Agreement.

        20.  ASSIGNMENT; SUCCESSORS AND ASSIGNS. Buyer cannot delegate any duties nor assign any rights or claims under this Agreement without MRP’s prior written consent, and any such attempt or assignment shall be void. In the event that Buyer finances its acquisition of any Equipment with a third party, Buyer may direct MRP to transfer title of such Equipment to such third-party financing company, with all remaining terms and conditions of this Agreement remaining in full force and effect. This Agreement is binding on and inures to the benefit of the parties to this Agreement and their respective permitted successors and permitted assigns.

        21.  NO THIRD-PARTY BENEFICIARIES. Subject to Section 16, this Agreement benefits solely the parties to this Agreement and their respective permitted successors and assigns, and nothing in this Agreement, express or implied, confers on any other person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of this Agreement.

        22.  GOVERNING LAW; VENUE. The application of the UN Convention on Contracts for the International Sale of Goods is expressly excluded. The parties agree that any and all claims, demands, disagreements, controversies or disputes arising out of or relating to this Agreement and any agreement or document delivered in connection herewith (collectively, “Claims”) shall be governed by and construed in accordance with the laws of the State of Utah and adjudicated exclusively in the state and federal courts located in or nearest to Summit County, Utah, which courts shall have the sole and exclusive jurisdiction and venue for adjudication of all Claims. The parties hereby agree upon, consent and stipulate to the jurisdiction and venue of the aforementioned courts for the adjudication of all Claims, to the exclusion of all other courts, forums and venues whatsoever.

        23.  NON-DISPARAGEMENT. Buyer shall not disparage MRP or MRP’s trademarks, websites, products or services, or display any such items in a derogatory or negative manner on any website or in any public forum or press release.

        24.  NOTICES. Any notice, demand, or communication required, permitted or desired to be given hereunder shall be deemed effectively given when personally delivered, when sent by electronic means, when received by overnight courier, or when mailed by prepaid, certified or registered mail, return receipt requested, addressed to the other party at its address set forth on the Quote or to such other address that the receiving party may designate from time to time in accordance with this Section 25.

        25.  PUBLIC ANNOUNCEMENTS. Unless otherwise stated herein, neither party shall issue a press release or otherwise advertise, make a public statement or disclose to any third-party information pertaining to the relationship arising under this Agreement, the existence or terms of this Agreement, the underlying transactions between MRP and Buyer or agent for Buyer or refer to the other party in relation to this Agreement without the other party’s prior written approval.

        26.  ENTIRE AGREEMENT; ADDITIONAL OR INCONSISTENT TERMS. Subject to Section 32, this Agreement constitutes the sole and entire agreement between the parties hereto relating to the subject matter hereof, and any unincorporated representation, affirmation of fact, course of prior dealings, promise or condition in connection therewith, or usage of the trade, shall not be binding on either party. Terms and conditions set forth which differ from, conflict with or are not included in this Agreement shall not be part of any agreement between MRP and Buyer unless both parties specifically accept such terms and conditions in writing.

        27.  WAIVER. No waiver under this Agreement is effective unless it is in writing and signed by the party waiving its right. Any waiver authorized on one occasion is effective only in that instance and only for the purpose stated and does not operate as a waiver on any future occasion. None of the following constitutes a waiver or estoppel of any right, remedy, power, privilege or condition arising from this Agreement: any failure or delay in exercising any right, remedy, power or privilege or in enforcing any condition under this Agreement; or any act, omission or course of dealing between the parties.

        28.  SURVIVAL. Subject to the limitations and other provisions of this Agreement, the representations and warranties of Buyer contained herein shall survive the expiration or earlier termination of this Agreement for a period of twelve (12) months after such expiration o termination and (b) this Section 29 and Sections 10, 12, 13, 14, 15, 16, 17, 21, 22, 23, 24, 26, and 32 of this Agreement, as well as any other provision that, in order to give proper effect to its intent, should survive such expiration or termination, shall survive the expiration or earlier termination of this Agreement. All other provisions of this Agreement shall not survive the expiration or earlier termination of this Agreement.

        29.  RELATIONSHIP OF PARTIES. Nothing in this Agreement creates any agency, joint venture, partnership or other form of joint enterprise, employment or fiduciary relationship between the parties. Neither party has any express or implied right or authority to assume or create any obligations on behalf of or in the name of the other party or to bind the other party to any contract, agreement or undertaking with any third party.

        30.  HEADINGS. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.

        31.  ORDER OF PRECEDENCE. In the event of conflict between the Quote, a written agreement by MRP, and these Terms, the order of priority shall be: (1) the written

agreement by MRP, if only if executed by an MRP Officer, (2) the Quote and (3) these Terms, and only to the extent of the direct conflict. Notwithstanding the foregoing, MRP shall not be bound by, and specifically objects to, any terms, conditions or other provisions, both written and oral, which are different from, in addition to or inconsistent with the provisions of this Agreement which are set forth in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise of, or by, Buyer. Fulfillment of Buyer’s order shall not constitute acceptance of any of Buyer’s terms and conditions and does not serve to modify or amend the terms and conditions contained herein.

        32.  SEVERABILITY. If any part of this Agreement is held to be void, illegal or unenforceable, then it shall be deemed to be severed from this Agreement and the remaining provisions shall continue in full force and effect; provided, however, that if any fundamental term or provision of this Agreement is held to be void, illegal or unenforceable, the remainder of this Agreement shall be unenforceable. Upon a determination that any term or provision is void, illegal or unenforceable, the parties shall negotiate in good faith to modify this Agreement to effect the original intent of the parties as closely as possible in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.